Host/ess

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sensei Lāna’i, A Four Seasons Resort offers a luxurious adults-only wellness enclave on the secluded Hawaiian island of Lāna‘i. Unmatched hospitality, reputable specialists and natural beauty combine to offer a completely customized experience to discover one’s greatest well-being. At the heart of it all is the Sensei Way, an evidence-led approach integrating healthy living practices into three simple paths – Move, Nourish and Rest. Guided by highly trained practitioners in areas such as exercise physiology, nutrition, stress management, yoga and mindfulness, each stay is unique – itineraries are comprised from a selection of wellness classes, spa treatments, a range of island activities and world-class golf and tennis facilities complemented by nourishing and delicious dining by Nobu. The resort’s 10 spa hales are luxurious, Japanese-inspired oases of calm, each one featuring an ofuro bathtub, infrared sauna, steam, indoor and outdoor showers, oversized massage tables, private plunge pools and cozy lounging areas.

HOST/ESS 

Sensei Lāna’i, A Four Seasons Resort is looking for passionate individuals, where you will create exceptional guest experiences, showcase your expertise and enthusiasm, and embody the Golden Rule in every interaction.      

The Host/ess creates a warm and welcoming first impression by greeting guests, managing reservations and seating arrangements, and ensuring a smooth flow of service throughout the dining experience. Responsibilities include, but are not limited to:     

• Welcome guests, manage reservations, coordinate seating arrangements, and ensure an efficient flow of service while creating a warm and inviting first impression 

• Introduce guests to the restaurant concept, menu offerings, and daily specials; escort guests to their tables and communicate dining preferences and special requests to the service team 

• Maintain an organized, clean, and guest-ready host stand, waiting area, menus, and reservation records in accordance with presentation standards 

• Accurately manage guest information, preferences, special occasions, and requests within reservation systems, utilizing guest profiles to deliver personalized and anticipatory service 

• Support restaurant operations during high-volume periods and special events, including assisting with table setup, breakdown, and maintenance of table décor and ambiance elements 

• Respond promptly and professionally to guest inquiries, concerns, and feedback, ensuring a positive dining experience and high levels of guest satisfaction 

• And More! 

WHAT TO BRING 

• Successful candidate must possess legal work authorization in United States 

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required. 

• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card   

• Hawaii Food Handler’s Card is required for this role 

• Ability to stand for extended periods, lift up to 50lbs, and push/pull as needed during shifts  

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Hourly Rate: $23.64 

• Competitive wages

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms 
• Inclusive and diverse employee engagement & recognition events all year-round 

• Comprehensive learning and development programs to help you master your craft 

• Energizing Employee Culture where you are encouraged to be your true self! 

• And so much more! 

We look forward to receiving your application!  

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us: 

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal