Full-Time

Customer Success Representative

Utah

Confirmed live in the last 24 hours

Nav Technologies

Nav Technologies

51-200 employees

Financial health platform for SMBs

Data & Analytics
Fintech

Mid

Draper, UT, USA

Required Skills
Customer Service
Requirements
  • 2+ years of customer service experience within a call center
  • Mission-driven individual
  • Motivated self-starter
  • Active listener with empathy
  • High-energy multitasker with exceptional organizational skills
Responsibilities
  • Provide exceptional customer service to small business owners
  • Advise and assist customers in making informed decisions
  • Simplify complex processes and financial concepts for small business owners
  • Identify trends from customer feedback and make recommendations for improvement
  • Escalate issues to leadership and partner with stakeholders

Nav is a leading financial health platform for small businesses, utilizing real business data to provide insights into cash flow and credit. This company offers a significant advantage by integrating seamlessly within other software, making it an essential embedded finance solution for SMBs. Working here offers exposure to pioneering technologies in the financial sector, with a strong focus on enhancing user experience and simplifying complex financial decisions for business owners.

Company Stage

Series C

Total Funding

$436.2M

Headquarters

null, null

Founded

2012

Growth & Insights
Headcount

6 month growth

-15%

1 year growth

-14%

2 year growth

19%

Benefits

Company equity

Unlimited PTO

Paid parental leave

Work from anywhere

Health, dental, & vision coverage

Learning & development

Pet insurance