Lead Critical Facility Engineer

Position Summary: 

The Lead Critical Facility Engineer trains, mentors and manages daily activities of critical facility engineering teams. The position is responsible for maintaining important mechanical, electrical and control systems in a critical environment facility. Key job activities include delivering timely and quality client service while providing a sustainable approach to data center systems maintenance. The Lead Critical Facility Engineer demonstrates BGIS values daily in communication with the client and other team members. 

Key Duties & Responsibilities: 

• Client Service Focus
• Maintain a positive and professional working relationship with internal and external clients. 
• Provide back up to the Critical Facility Manager as a point of contact for clients and project teams. 
• Provide input, develop, maintain account, site, and client reporting as requested.
• Complete client service requests in a timely manner. 
• Respond to emergency calls. 
• Contribute to the completion of other key initiatives as assigned.

Team Supervision

• Prioritize work duties and assign daily tasks to ensure completion of all activities in a timely and quality manner. 
• Support the creation, review, and approval of critical environment procedures. 
• Monitor and maintain Computerized Maintenance Management System usage and reporting. 
• Supervise contractors. 
• Ensure adherence to BGIS safety policy and procedures. 

Maintain Data Center Systems

• Lead and prioritize Critical Facility Engineer daily, weekly, and monthly work order assignments. 
• Perform maintenance to ensure the highest level of efficiency without disruption to the business. 
• Complete routine maintenance tasks in accordance with BGIS Safety Policy and Procedures. 
• Resolve maintenance issues and troubleshoot, evaluate, and recommend system upgrades. 
• Inspect buildings, grounds, and equipment for unsafe or malfunctioning conditions. 
• Review and maintain equipment data for potential improvements, monitor system data for abnormal trends, and suggest adjustments.
• Order parts and supplies for maintenance and repairs. 
• Lead development of new projects.
• Request proposals for outsourced work. 
• Monitor vendors and contractors to ensure their work meets BGIS and client standards. 
• Accurate and timely completion of work order requests. 
• Escalate issues to Critical Environment Facility Manager as needed.

Knowledge & Skills: 

• High School Diploma or equivalent.
• Three years of experience in similar working environment with HVAC or Electrical knowledge helpful. 
• Knowledgeable in either electrical or mechanical work or related facility systems preferred. 
• Two years of experience in mission critical infrastructure, including generators, UPS systems, HVAC systems, fire/life safety systems, BMS systems, and CMMS systems. 
• Demonstrated ability to lead and coordinate teams. 
• Detailed oriented with strong organizational skills.
• Strong interpersonal, presentation, and communication skills. Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries, or complaints. 
• Working knowledge of mechanical, electrical, and life safety systems typically used in critical environments. 
• Demonstrated ability to lead and coordinate teams.
• Excellent verbal and written communication skills with client service focus to establish and maintain professional client and vendor relationships.
• Experience writing MOP’s and SOP’s. 
• Time Management focus to prioritize and complete work in a timely basis. 
• Knowledge of Microsoft Office Suite including Word, Excel and Outlook and Adobe Acrobat. 
• SharePoint and Power BI experience is a plus.

Physical Demands & Work Environment

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. 
• Cognitive skills required to work in a critical facilities environment include ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes, and ability to complete tasks within targeted time frames to minimize risk of outages or damage to buildings and high value equipment. 
• Ability and willingness to travel regionally.
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. 
• Physical ability to walk jobsites in uneven terrain. 
• Working at heights training/certification preferred.
• Respond to off hour emergency calls.