Program Specialist
No salary listed
Senior
Bachelor's
Fort Knox, KY, USA
RemoteWork is primarily in Fort Knox, Kentucky; the role can be performed remotely. Travel may be required as coordinated and approved in advance.
Education
No H1B Sponsorship
US Citizenship Required
About the job
Requirements
- Have consecutive employment in a position with comparable responsibilities within the past five years.
- Be able to use a computer to communicate via email and be proficient in Microsoft Office products, including Word, Excel, and PowerPoint, and related tools and technology required for the position.
- Possess working knowledge of GoArmyEd, sufficient to use the system to complete tasks and support training for educational institution vendors.
- Have a bachelor's degree and at least five years of demonstrated higher education administration experience in at least two of these areas: financial aid management, data analysis, counseling or degree map revisions, articulation agreements, accreditation, career technical certifications, higher education technology, or organizational transformation.
- Possess U.S. citizenship and a minimum Secret clearance, with an interim clearance acceptable to start.
- Be eligible for a Facility Access Authorization determined by the U.S. Government's designated Security Office.
- Possess excellent oral and written communication skills.
- Be proficient with Microsoft Word, Excel, PowerPoint, Publisher, and Adobe.
- Meet any applicable IAT certification requirement under DoD 8570.01-M, primarily CompTIA Security+ or equivalent.
Responsibilities
- Support GoArmyEd School Support Services, including identifying and supporting current and potential educational institution vendors, degree maps and templates, vendor onboarding, schedule catalogs, customer relationship management, and student enrollment and administration.
- Inform educational institution vendors about required processes, business practices, and ACCESS Army U policies, and assist in providing guidance and training.
- Support Army's academic facilitator in integrating potential and current educational institution vendors into GoArmyEd.
- Ensure educational institution vendors follow applicable regulatory guidelines and ACCESS Army U policy directives, and notify vendors when they are not in compliance.
- Administer vendor training on GoArmyEd processes and procedures and monitor compliance.
- Assist with planning, scheduling, and leading annual vendor calls, including preparing agendas.
- Support a newsletter to educational institution vendors summarizing questions and answers on relevant GoArmyEd topics.
- Assist with planning, scheduling, and leading monthly HQ ACCESS Army U and IT integrator calls.
- Support updates about policy and procedure changes with the IT integrator and Army education counselors.
- Monitor grade submissions and notify vendors of regulatory compliance requirements.
- Support vendor training and transition assistance during migration from the legacy GoArmyEd system to the modern system.
- Facilitate vendor mergers and closures, including reviewing grade submissions, invoicing, graduation reporting, and broadcast messaging, and work with the IT integrator to resolve associated Soldier administrative issues.
- Develop processes and milestones for quarterly revisions of degree maps provided by vendors.
- Review degree data submitted by vendors for accuracy and submit it to HQ ACCESS Army U for validation.
- Submit finalized degree maps to the IT integrator within ten days of validation for quarterly implementation in GoArmyEd.
- Test degree setup by running degree progress reports and automated student agreements with vendors and the IT integrator to verify that degree maps display appropriately.
- Maintain degree map and curriculum-assistance planning data exchange capabilities with vendors and the IT integrator.
- Research sources of non-traditional credit to ensure maximum credit for military training, experience, and experiential learning is awarded in institutional degree programs.
- Support policy and process discussions with vendors about degree and credential configuration, and guide their technical staff on Fully Developed Degree Assist Plannings or Student Degree Assist Plannings.
- Review degree and credential data submissions for completeness and accuracy.
- Assist with publishing GoArmyEd deadlines for annual submission of term schedule data and related information, following HQ ACCESS Army U guidance.
- Support the transfer of course transferability data from vendors to the IT integrator for inclusion in schedules and catalogs.
- Support the ACCESS Army U Help Desk on academic issues as needed.
- Help accurately resolve escalated customer relationship management cases, including cases involving vendor representatives.
- Provide technical guidance to Army headquarters staff, including HQ ACCESS Army U, on customer relationship management cases involving academic issues and institutional policies and agreements.
- Resolve student admission, registration, enrollment, graduation, and other administrative issues.
- Work with vendors to ensure graduation reporting to GoArmyEd.
- Promote understanding of Army business practices for providing postsecondary education opportunities to Soldiers.
- Support GoArmyEd maintenance, development, expansion, and operation, including the current portal and modern GoArmyEd system, in cooperation with the IT technical integrator and with HQ ACCESS Army U approval.
- Perform work primarily in Fort Knox, Kentucky, with remote work available; travel is coordinated with the technical point of contact and requires advance written approval by the Contracting Officer.
About the company
ProSidian Consulting provides management and operations consulting to private companies, Fortune 1000 enterprises, and government agencies. It uses industry-aligned services across six practice areas: Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Human Capital, delivered by multidisciplinary teams. The firm connects strategy to execution with On-Demand Resources and targets drivers of economic profit—growth, margin, and efficiency—across assets, processes, policies, and people. Its goal is to help leaders design and execute operations that increase value for customers and improve return on invested capital.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Charlotte, North Carolina
Founded
2008
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Simplify's Take
What believers are saying
- ProSidian posted multiple NSF HR analytics roles in April 2026.
- June 2026 contract data shows $4.0M obligated across repeat federal buyers.
- GSA MAS validity through 2032 supports continued federal selling capacity.
What critics are saying
- PrimeRFP shows 41% of obligations came from NSF in June 2026.
- Eighty percent of obligations were not openly competed, risking renewal shocks.
- Without new federal recompetes, the firm risks collapse from contract loss.
What makes Prosidian Consulting unique
- ProSidian held a GSA MAS contract through May 17, 2032.
- ProSidian sells federal consulting across NSF, DoD, DOE, and Treasury.
- ProSidian positions itself in human capital, compliance, energy, and risk work.
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Benefits
- Remote Work Options