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Carmen's Group

Manages hospitality venues, hotels, and events

Maitre D – Lead Banquet Server

Dining, Bar & Counter ServiceUpdated on Nov 5
Part-timeHamilton, ON, CanadaIn-person

About the Job

Requirements

  • 1-2 years of serving experience in banquets, catering, restaurants, or another busy service setting.
  • Valid Smart Serve certification is required.
  • Availability for evenings, weekends, event-based hours, and closing shifts is required.
  • Reliable transportation for late-night shifts is required.
  • Clear communication and leadership skills, along with the ability to guide and support a team, are required.
  • A welcoming approach and commitment to excellent guest service are required.
  • The ability to stay calm and make sound decisions during event service is required.
  • Dependability and a hands-on approach to work are required.

Responsibilities

  • Act as the on-site ambassador for the venue, representing Carmen’s Group with professionalism and warmth.
  • Lead and coordinate the front-of-house team during events from start to finish.
  • Welcome guests, respond to requests, and address concerns professionally.
  • Review menus to ensure knowledgeable service and communicate allergies, special meals, and guest preferences.
  • Monitor service timing, food presentation, and event flow.
  • Assist with food and beverage service and clearing as needed.
  • Keep the team informed and focused when plans change.
  • Work with the Banquet Manager and share feedback after events.
  • Perform additional duties as assigned to support event execution.

Desired Qualifications

  • A valid driver’s license and vehicle are preferred.

About the Company

Carmen's Group

Manages hospitality venues, hotels, and events

Carmen's Group is a hospitality and entertainment brand in Hamilton, Ontario that owns and operates a mix of venues, including banquet centers, a hotel, and a restaurant. It serves individual and corporate clients by providing spaces and services for weddings, conferences, and other events, along with accommodation and dining options. Its products work by offering venue rentals, hotel rooms, and catering through its properties (Banquet Centre, The Best Western Premier C Hotel, Baci Ristorante, Hamilton Convention Centre) to host events and deliver guest experiences. The company differentiates itself through a diverse, in-house portfolio of venues and a focus on accessibility and inclusive service, aiming to simplify event planning by offering multiple services under one brand. Carmen's Group's goal is to create extraordinary memories for guests by delivering exceptional service and enriching their lives through memorable experiences.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Hamilton, Canada
Founded
1978

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