Full-Time

Head of Customer Performance Operations

Posted on 6/3/2024

Fastly

Fastly

1,001-5,000 employees

Edge cloud platform with customizable CDN

Data & Analytics

Senior

San Francisco, CA, USA

Required Skills
Communications
Requirements
  • 15+ years of experience operating highly available distributed systems and supporting mission critical infrastructure
  • Experience working cross-functionally in a matrix environment
  • Strong communication and executive presentation skills
  • Process and detail oriented
  • Ability to operate with ambiguity
  • Strong customer empathy
Responsibilities
  • Drive the Performance Center War Room (PCWR) initiative
  • Generate results for the business in terms of revenue growth and retention for top 20 customers
  • Create a feedback loop between PCWR operations and related work in other areas of the business
  • Collaborate with stakeholders across Engineering, Revenue, and Business Systems to define metrics and tools
  • Develop and lead effort to proactively find and resolve performance issues affecting customers
  • Identify areas for process improvement and collaborate with teams to implement changes
  • Represent the Chief Technology Officer in internal meetings
  • Act as a strategic advisor to various engineering/infrastructure teams
  • Advocate for the customer internally
  • Get involved with product requirements and development

Fastly offers an edge cloud platform with Compute@Edge for accelerated code execution, a customizable CDN, advanced rate limiting, and real-time logging for observability, enhancing response times and user experiences at the edge.

Company Stage

Series F

Total Funding

$219M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

27%