EXL

Analyzes business data and runs outsourced operations

Assistant Manager

InsuranceConfirmed live in the last 24 hours

Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

Three to six years of experience in Property and Casualty commercial lines insurance, specifically in rating and underwriting functions.
Ability to make sound judgments based on available information.
Good written communication skills.
Excellent comprehension and analytical skills.
Strong data entry skills and attention to detail.
Experience using email and web-enabled applications.
Flexibility to work rotating or flexible 24/7 shifts to cover extended operational hours.

Responsibilities

Maintain and improve performance against monthly service-level agreements and key performance indicators, focused on voice or blended processes.
Support employee satisfaction, people development, and morale.
Maintain attrition within target levels.
Improve quality and productivity.
Maintain customer satisfaction and comply with policies.
Provide regular updates to clients or customers, share root-cause analyses and action plans, anticipate customer issues, and communicate proactively.
Manage reporting and management information systems.
Perform project management.
Conduct interviews for new hires and assist in the hiring process.
Monitor process performance reporting and focus on improving the quality of agents and the team.
Develop plans to reduce attrition and improve team employee satisfaction by maintaining awareness of employee feedback and needs.
Document monthly performance reviews of agents and assistant managers where assigned.
Conduct executive half-yearly and annual appraisals of agents and assistant managers, and effectively carry out consequent development processes.
Drive reward and recognition activities for the team and encourage participation.
Drive process improvement using process excellence methodology; champion improvement on the floor, identify areas and scope for improvement projects, involve relevant stakeholders, and build enthusiasm for the process.
Ensure compliance with internal policies and procedures, external regulations, and information security standards.
Integrate procedural changes into daily routines.
Participate in requests for information and requests for proposal for new clients and expansions, attend client visits, and demonstrate company values during those sessions.

Maintain and improve as per SLAs /KPIs over the month (Focused towards Voice/Blended processes)

Employee Satisfaction people development and morale

Maintain Attrition within target levels

Improvement in quality and productivity

Customer Satisfaction

Compliance to policies

Share updates with client/customer on a regular basis provide RCA and action plan anticipate customer issues and identify communicate proactively

Reporting and MIS

Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements

Project Management

Conduct interviews for new hire and assist in the hiring process

3 to 6 Years of experience in P&C commercial Lines insurance in Rating and Underwriting functions.

Monitor process performance reporting focus on improving quality of Agents/team

Develop plan for reducing attrition and improving employee within the team satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.

Documented monthly performance review of Agents and Assistant Managers(Where assigned)

Executive half yearly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively

Drive reward and recognition activity for the team. Get participation and create enthusiasm

Drive process improvement using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement scope projects and involve relevant others. Create enthusiasm for the process

Ensure compliance with internal policies and procedures external regulations and information security standards

Ability to make sound judgments based on available information.

Integrate procedural changes into daily routine

Good written communication skills

Excellent comprehension and analytical skills

Strong data entry skills and attention to detail

Experience in using email and Web enabled applications

Participate in RFI/RFP proposals for new clients expansions client visits and demonstrate EXL values during such sessions

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1999

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