Villa Group

Owner-operator of Maldives luxury resorts

Guest Service Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeMaldivesNo salary listedIn-person

About the Job

Requirements

Previous experience in a hotel guest services or front office area and proficiency in Opera or another property management system.
Effective time management.
Immaculate grooming and personal presentation.
Articulate communication and an understanding of luxury guest expectations.
Self-motivation and the ability to work autonomously.
Ability to coordinate various tasks simultaneously.
Excellent written and verbal English communication.

Responsibilities

Welcome guests and support all touchpoints of the guest journey, including pre-arrival research.
Provide efficient, friendly, and professional service to all guests.
Take initiative to ensure interactions with internal and external customers are positive and productive.
Address issues and concerns with a positive problem-solving approach.
Assist in managing the guest service operation to build a reputation for individualized, customer-focused service.
Anticipate and proactively attend to guest requests and event or activity bookings.
Coordinate group arrivals, including welcomes, departures, and check-ins, and assist with activities during guests’ stays.
Ensure professionalism and accuracy in information and billing during arrivals and departures.

Job Description

Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
Provide efficient, friendly and professional service to all guests.
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
Take a positive problem solving approach with issues and concerns
Assist in the management of the Guest Service operation to achieve a reputation as a market leader in individualized customer focused service.
Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
Co-ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
Ensure professionalism and accuracy with information and billing during arrival and departure.

Qualifications

Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
Effective time management
Immaculate grooming and personal presentation
Articulate communication skills and an understanding of luxury guest expectations.
Self motivated and enjoy working autonomously
Friendly and engaging
Co-ordinate various tasks simultaneously
Excellent English communication in written and verbal.

Additional Information

About the Company

Villa Group

Owner-operator of Maldives luxury resorts

Villa Resorts owns and operates a collection of private island luxury resorts in the Maldives, each with its own distinct concept and on-site experiences. Villa Holidays Touristik GmbH serves as the international wholesaler that sells holiday packages and works with European travel agents to promote the resorts. The company controls the guest experience by managing its own properties (including modern dining concepts and curated wine collections) and emphasizes locally owned operations and sustainable, culturally immersive stays. Its goal is to grow its Maldivian luxury portfolio, expand eco-focused and immersive destinations, and extend its international reach while maintaining high-quality, locally run hospitality.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Frankfurt, Germany
Founded: 1997

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