Operations Enablement Associate

GLOBAL BANKING & MARKETS

We make markets in and clear client transactions on major stock, options and futures exchanges worldwide. Through our global sales force, we maintain relationships with our clients, receiving orders and distributing investment research, trading ideas, market information and analysis. 

OPERATIONS

Transaction Banking Operations is a part of Transaction Banking within the Investment Banking Division. We are responsible for building, developing and supporting Goldman Sachs’ Transaction Banking offering which is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm’s assets and reputation. For every new product launched and every trade executed, it is Operations that develop and manage the processes and controls that enable business flow. 

OUR IMPACT

Transaction Banking Operations is focused on scaling the Transaction Banking businesses and supporting the constantly evolving suite of innovative Transaction Banking Services we offer clients, while adapting to the rapidly changing payment landscape. 

Our organization is the first line of defense for control and governance to protect both clients’ and the firm’s financial assets, while delivering a differentiated, best-in-class client service. Transaction Banking Operations is a growing team with regional presence in Singapore, Bengaluru, London, New York, and Dallas. All our offices work closely together as a single global team in support of our Transaction Banking business.

The team plays a critical role in understanding the end-to-end client journey, identifying which Operations teams will be impacted by roadmap deliverables, and coordinating readiness activities so that the functional operations teams are prepared to support clients effectively.

In addition to business-as-usual operational readiness, the team supports key enablement programs Transaction Banking Operations.

YOUR IMPACT 

We are seeking to recruit an individual to join our Operations Enablement team in TxB Operations. The Operations Enablement team provides various central services to help drive the growth and scalability of operations to meet the business needs of TxB and its clients. 

The ideal candidate will be integral to ensure that new products, features and enhancements are operational ready before they go live. He/she will be organized, collaborative, detail-oriented, and comfortable managing work across multiple stakeholders while helping translate product and client journey changes into practical operational actions.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Support operational readiness for Transaction Banking product roadmap deliverables, ensuring impacted Operations teams are prepared to support new products, features, enhancements, and client-facing capabilities before go-live.
• Partner with Product, Engineering, Risk, Legal, Compliance, and functional Operations teams to understand roadmap deliverables’ scope, assess operational impacts, track dependencies, and drive readiness activities to completion.
• Develop a strong understanding of the end-to-end Transaction Banking client journey and use that perspective to identify which teams, processes, controls, procedures, and client support models may be impacted by upcoming changes.
• Coordinate readiness workstreams, including stakeholder engagement, milestone tracking, issue escalation, communication planning, training coordination, procedure updates, and post-launch follow-up.
• Support user acceptance testing by helping define operational test scenarios, coordinating participation from functional Operations teams, tracking defects or feedback, and ensuring operational considerations are addressed prior to production release.
• Maintain clear project documentation, action logs, status updates, decision records, and readiness materials using tools such as JIRA, Confluence, Excel, PowerPoint, Power BI, and QuickSight.
• Contribute to Operations Enablement programs that help improve operational transparency, client experience, and execution discipline across Transaction Banking Operations.
• Identify, evaluate and support ways to leverage Artificial Intelligence (AI), Machine Learning (ML) to streamline manual workflows and eliminate operations bottlenecks across TxB Operations teams. 

SKILLS AND EXPERIENCE WE ARE LOOKING FOR: 

BASIC QUALIFICATIONS

• Bachelor’s degree with at least 3 years of relevant professional experience in Operations, project management, business analysis, product implementation, client service, or related financial services function

• Good understanding of transaction banking, correspondence banking, cash management, treasury management, Liquidity and Payments products, especially from an Operations perspective.

• Strong project management and organizational skills, with the ability to manage milestones, dependencies, risks, action items, and follow-ups across multiple workstreams

• Ability to partner effectively with cross-functional stakeholders, communicate clearly, and drive alignment on operational readiness needs and timelines

• Ability to understand business requirements, product changes, and client journey impacts, and translate them into practical readiness actions for impacted Operations teams

• Experience supporting change initiatives, product or feature launches, operational implementation activities, or other cross-functional delivery efforts

• Experience participating in user acceptance testing, including documenting test scenarios, coordinating participants, tracking issues, and supporting readiness decisions prior to launch

• Ability to work in a cross-functional team set up and operate at an agile and nimble pace to manage business and project outcomes.

• Analytical mindset with strong attention to detail, sound judgment, and the ability to identify risks, gaps, dependencies, and practical solutions

• Proficiency with Microsoft Excel and PowerPoint, with the ability to synthesize information into clear updates, trackers, presentations, and decision materials

PREFERRED QUALIFICATIONS

• Experience in Transaction Banking, cash management, payments, client onboarding, client implementation, client service, or Operations support functions
• Familiarity with the Software Development Life Cycle, Agile delivery practices, product roadmaps, release management, or production go-live governance
• Experience using JIRA and Confluence to track work, manage documentation, coordinate issue resolution, or support cross-functional delivery
• Experience with Power BI, AWS Quick, or similar reporting and data visualization tools to interpret data and generate reports (hands-on dashboard development)
• Experience with process mapping, procedure documentation, control documentation, or operational workflow analysis
• Comfortable operating in ambiguous environments, connecting related workstreams, asking thoughtful questions, and helping stakeholders reach clarity.

ABOUT GOLDMAN SACHS
 

At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the
communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities,
and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing
diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a
number of opportunities to grow professionally and personally, from our training and development
opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness
programs.

Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities
during our recruiting process. 

Learn more: https://www.goldmansachs.com/careers/footer/disabilitystatement.
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