MUFG

Global bank offering diversified financial services

Fraud Operations Analyst

Business OperationsConfirmed live in the last 24 hours

Full-timeAustraliaNo salary listed

About the Job

Requirements

Strong operations experience in a technology environment.
Strong vendor management capability.
Experience maintaining governance artefacts, risk registers, and reporting packs.
Knowledge of fraud, identity verification, anti-money laundering/counter-terrorism financing, security, or compliance environments is preferable.
Advanced organisational skills and the ability to manage multiple initiatives simultaneously.
Strong data analysis, reporting, and problem-solving skills.
Excellent written and verbal communication skills.
Tertiary education in Banking, Finance, or Commerce would be beneficial.
Experience in internal or external audit would be beneficial.
Candidates must have relevant work rights to be considered.
Successful applicants must complete background screening, including police checks and work history verification.

Responsibilities

Coordinate governance, vendor management, and operational support across the Financial Crimes Division and Security, Identity and Fraud program, serving as a coordination point among business stakeholders, technology teams, vendors, and operational teams for Financial Crimes solutions.
Support day-to-day operation of the GreenID identity verification platform and strategic identity vendor IDVerse.
Manage incident tickets to drive resolution of technical and business issues between stakeholders and vendors.
Serve as the point of contact for business initiatives, small changes, and queries for the Financial Crimes product suite, including changes to GreenID business rules.
Manage compliance and regulatory changes, including IVS and ACMA.
Manage execution of security controls, including user access management.
Develop operational procedures and controls to support platform administration and operational management.
Build working relationships across vendor, operations, technology, and financial crime functions.
Monitor service performance and identify opportunities for process improvement and automation.
Support vendor finance invoicing and billing.
Maintain vendor issue registers and track resolution of incidents, defects, and enhancement requests.
Coordinate and manage monthly vendor performance reviews.
Facilitate annual vendor reviews to ensure risk and compliance requirements are met and actions are resolved on time with clear accountability.
Produce operational reporting, supported by the financial crimes data team, to support client pricing and performance.
Analyse vendor, platform, and client data to support decision-making and business case development.
Support financial and contract management for program workforce and vendors, including statements of work and purchase orders.
Provide governance and oversight of vendor delivery as the relationship owner between the program and vendor.
Support the pilot of the new identity solution for non-project activities.

Overview

The Financial Crimes Operations Analyst is responsible for coordinating the governance, vendor management and operational support activities across the Financial Crimes Division and Security, Identity and Fraud program. The role acts as a central point of coordination between business stakeholders, technology teams, vendors and operational teams to Financial Crimes solutions.

Key Accountabilities and main responsibilities

Financial Crimes Product & Platform Support

Support day-to-day operation of the current identity verification platform (GreenID), and strategic identity vendor (IDVerse)
Management of incident tickets to drive resolution of technical and business issues between stakeholders and vendors.
Single point of contact for business initiatives, small changes and queries for the Financial Crimes product suite (e.g. changes to GreenID business rules)
Manage compliance and regulatory changes (e.g. IVS, ACMA)
Manage execution of security controls – e.g. User access management
⁠Develop operational procedures and controls to support administration and operational management of platforms

Vendor Management & Operational Oversight

Build trusted working relationships across vendor, operations, technology and financial crime functions.
Monitor service performance and identify opportunities for process improvement and automation.
Support finance invoicing and billing of vendors
Maintain vendor issue registers and track resolution of incidents, defects and enhancement requests.
Coordinate and manage vendor performance reviews (monthly)
Facilitate annual vendor reviews to ensure risk and compliance requirements are met, ensuring timely resolution and accountability of actions.
Supported by financial crimes data team, produce operational reporting to support client pricing and performance.
Analyse vendor, platform and client data to support decision making and business case development.

Security, Identity and Fraud Operational Performance

Support financial and contract management of program workforce and vendors (e.g. SOWs, Purchase Orders, etc)
Governance and oversight of vendor delivery as the relationship owner between program and vendor
Support for the pilot of the new identity solution for non-project activities.

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Skills and Experience

Strong operations experience in a technology environment.
Strong vendor management capability.
Experience maintaining governance artefacts, risk registers and reporting packs.
Knowledge of fraud, identity verification, AML/CTF, security or compliance environments preferable
Advanced organisational skills with the ability to manage multiple initiatives simultaneously
Strong data analysis, reporting and problem-solving skills
Excellent written and verbal communication skills

Qualifications

Tertiary education in Banking, Finance or Commerce would be beneficial.
Experience in internal or external audit would be beneficial.

Some of our Employment Benefits

FlexiWorks – enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
Novated Car Leasing

Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

How to apply

Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Background Checks

Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verification.

About the Company

MUFG

Global bank offering diversified financial services

MUFG is a major global financial group that provides a wide range of banking and financial services, including commercial and trust banking, securities, credit cards, and asset management. Its products are delivered through a network of domestic and international banks, digital platforms, and financial advisers, offering loans, deposits, payments, investment services, and asset management. MUFG stands out due to its size and scale as one of the world’s largest financial groups, its diversified offerings across banking and securities, and its strong international presence (notably expanding in the U.S. after investing in Morgan Stanley in 2008). Its goal is to support economic growth worldwide by expanding its global footprint and promoting sustainable finance.

Company size: 10,001+
Company stage: IPO
Headquarters: Tokyo, Japan
Founded: 2006

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