Highmark Health

Highmark Health

Health insurance plans and wellness resources

Patient Care Technician 1 Float

Full-Time
No salary listed
Entry, Junior
Bachelor's, Associate's
Erie, PA, USA
In Person

About the job

Requirements
  • A High School Diploma or GED is required.
  • Candidates with limited or no experience must be able to attend two weeks of training.
  • Ability to read, write, and follow oral and written instructions.
  • Ability to perform basic mathematics.
  • Basic computer skills are required.
  • Current American Heart Association cardiopulmonary resuscitation certification is required.
  • An Act 34 Criminal Background Clearance Certificate is required.
  • An Act 33 Child Abuse Clearance Certificate is required.
  • An Act 73 Federal Bureau of Investigation Fingerprinting Criminal Background Clearance Certificate is required.
Responsibilities
  • Provide, obtain, perform, and document direct patient care, including activities of daily living, skin surveys, vital signs, ambulation, specimen collection, intake and output, meal consumption, height and weight measurements, blood glucose testing and monitoring, point-of-care testing, bladder scanning, patient transportation, medical record transportation, oxygen documentation, early mobilization and ambulation protocols, and assistance with examinations, treatments, and procedures.
  • Participate in quality and patient satisfaction initiatives, including bedside shift reports, purposeful hourly rounding, fall prevention, hand washing, isolation protocols, and maintaining a clean and orderly environment.
  • Accurately document vital signs, weights, intake and output, restraints, specimen collection, and other treatments, and report changes in patients' physical, mental, and emotional conditions and identified concerns to nursing staff.
  • Participate in unit activities such as supply stocking and equipment or appliance cleaning, checking, and retrieval.
  • Perform other duties as assigned or required.
  • Assist with patient admissions, discharges, and transfers and coordinate inpatient unit activities.
  • Practice medical asepsis, maintain patient and family privacy and dignity, respond appropriately during emergencies, and follow hospital policies and procedures.
  • Document patient care accurately in the electronic medical record and demonstrate efficient time management.
Desired Qualifications
  • Acute care experience within the last 3 years.
  • Currently enrolled in an Associate's or Bachelor's degree Nursing program and completed at least one clinical rotation.

About the company

Highmark Health operates as a health insurer in Pennsylvania, Delaware, and West Virginia, serving individuals, families, businesses, and Medicare beneficiaries. Its plans are funded by premiums and, for eligible services, government reimbursements, covering doctor visits, hospital care, prescriptions, and preventive care, with member resources like symptom checkers and cost details. It differentiates itself through active community involvement and sustainability initiatives alongside a broad member base and Medicare/Medicaid compatibility. Its goal is to improve community health by providing thorough coverage and health resources while operating responsibly and sustainably.

Company Size

5,001-10,000

Company Stage

Grant

Total Funding

$29.6M

Headquarters

Pittsburgh, Pennsylvania

Founded

1996

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Simplify Jobs

Simplify's Take

What believers are saying

  • August 2026 results showed $17.5 billion revenue and $805 million operating income.
  • Highmark’s July 2026 Laguna partnership and AI pilots cut care-manager and chronic-care burden.
  • The September 22, 2026 Rothman agreement preserved network access and avoided member disruption.

What critics are saying

  • Highmark’s June 2026 federal suit over $3.9 million highlights persistent reimbursement warfare.
  • The 2025 twelve-month result showed a $175 million net loss and $674 million operating loss.
  • If payer-provider margins stay weak, the integrated health-system model becomes structurally uncompetitive.

What makes Highmark Health unique

  • Highmark combines insurance, Allegheny Health Network, and enGen under one enterprise.
  • Highmark Blue Shield remains Pennsylvania’s only statewide Blues plan, anchored by regional dominance.
  • Its April 2026 Kansas City affiliation expands reach beyond Pennsylvania, Delaware, and West Virginia.

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Benefits

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

↑ 9%

1 year growth

↑ 9%

2 year growth

↑ 9%
Highmark
Sep 23rd, 2026
Highmark and Rothman Orthopaedics reach agreement to maintain in-network access for patients and members.

Highmark and Rothman Orthopaedics reach agreement to maintain in-network access for patients and members. PHILADELPHIA (September 22, 2026) - Rothman Orthopaedics and Highmark have reached an agreement that ensures Rothman will remain in network with Highmark Blue Shield and Federal Employee Program (FEP) plans. The agreement follows productive discussions between the organizations focused on addressing outstanding concerns while ensuring patients continue to have access to the orthopedic care they need from the providers they know and trust. "Throughout these discussions, our shared priority has been the patients and members we serve," said Dan Tropeano, segment president of Highmark Blue Shield. "Working collaboratively, we were able to reach a resolution that maintains continuity of care, minimizes disruption, and supports continued access to high-quality, affordable orthopedic services across the region." As part of the agreement, Highmark has rescinded its previously issued termination notice, and Rothman physicians and services will remain in Highmark's Pennsylvania networks. While discussions regarding other aspects of the contractual relationship may continue, both organizations have agreed to maintain Rothman's in-network participation, avoiding unnecessary disruption for patients and providing continuity of care for Highmark members. "While our organizations had differing perspectives on certain issues, we remained committed to finding a path forward that put patients first," said Alexander R. Vaccaro, MD, PhD, MBA, President of Rothman Orthopaedics and Richard H. Rothman Professor and Chairman of the Department of Orthopaedics at Thomas Jefferson University. "We appreciate the efforts of both teams to work through those issues respectfully and reach an outcome that benefits the communities we serve." Patients currently receiving care from Rothman providers can continue to do so without changes to their in-network access. Additional information will be shared directly with patients as needed. Highmark and Rothman have worked together for many years in support of the health and well-being of communities across Pennsylvania. This agreement reflects a mutual commitment to collaboration, accountability, and ensuring that patients continue to have access to coordinated, affordable, high-quality orthopedic care without interruption. About Rothman Orthopaedics Rothman Orthopaedics is a world-leader in the field of orthopedics, providing communities in Pennsylvania, New Jersey, and Florida with high-quality, compassionate, and affordable musculoskeletal care that is grounded in evidence-based medicine - the results of which will exceed expectations. Rothman Orthopaedics providers treat patients at 32 office locations and have surgical privileges at over 70 facilities. With experts in ten orthopedic specialties, including spine, hip and knee, foot and ankle, shoulder and elbow, hand and wrist, sports medicine, physical medicine and rehabilitation, orthopedic oncology, trauma and fracture care, Rothman Orthopaedics is recognized for excellence in clinical treatment methods, research, education, and technology. Consistently recognized as national and regional "Top Docs," Rothman Orthopaedics is proud to be the official team physicians for the Philadelphia Phillies as well as over 40 college and high school teams, including Drexel University and Villanova University. Center City District and the Philadelphia Marathon are among the more than 100 corporate and community organizations that Rothman partners with annually. For more information about Rothman Orthopaedics, please call (800) 321-9999 or visit www.RothmanOrtho.com. About Highmark Blue Shield Highmark Inc., doing business as Highmark Blue Shield - the only statewide Blues plan in Pennsylvania and with its affiliated Highmark Blue Plans collectively comprises the 3rd Iargest Blue Plan - protects Pennsylvania individuals and families with a range of high-quality, affordable and reliable health insurance solutions. As the only Blue Shield licensee in Pennsylvania, Highmark Blue Shield has a long and successful history of delivering remarkable experiences in Southeastern Pennsylvania through the Federal Employee Program. Highmark Blue Shield earned a Brand Excellence Award from the national Blue Cross Blue Shield Association, in recognition of its efforts in building brand strength and providing superior customer service, solid financial performance and enrollment growth. Highmark Blue Shield is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information, visit www.highmark.com.

Central Penn Business Journal
Aug 31st, 2026
Health insurers turn to technology, preventive care to contain rising costs.

Health insurers turn to technology, preventive care to contain rising costs. Health insurers are looking beyond traditional plan design to help employers contain rising health care costs, turning to technology, preventive care, mental health programs and new approaches to how members access care. "Employers continue to face increasing cost pressure," said Ed Shellard, DMD, president and CEO United Concordia Dental. "They know that benefit plans are something that can make them more competitive in attracting employees, but they also want to ensure that they're offering plans that are not only affordable for the business, but also for employees." "We hear it across all segments-everybody wants to ensure affordability," added Joe Haddock, Eastern Pennsylvania Market President Highmark Inc. Preventive care becomes a cost-control tool Shellard said employers are taking a more balanced approach with the health care plans they're offering. "Rather than continuing to increase the employee share of health care, employers are encouraging preventive care to help manage costs," he said adding that dental care is a bit ahead of the curve since traditionally, dental is focused on cleanings every six months. "Employers today are looking for more than a health plan," said Dr. Jeremy Wigginton, Chief Medical Officer at Capital Blue Cross. "They deserve to work with a trusted partner that can help them navigate rising healthcare costs while supporting the health and well-being of their workforce. That's where Capital is focused. We continually invest in care models, technology, and personalized support that make it easier for employees to access care, stay engaged in their health, and address issues before they become more serious and costly." Shellard and Haddock, along with Capital Blue Cross President and CEO Todd Shamash, are among the insurance executives featured in the Central Penn Business Journal's 2026 CPBJ 300. Shellard said controlling costs is about engaging consumers and educating employers about the importance of dental health and preventive care so that care is delivered earlier. It may also need to be more frequent for people with ongoing health issues such as diabetes. "It's less costly to take care of an issue with a cavity; delayed treatment could result in more costly issues such as root canal and/or a crown," he said. "The mouth is not a separate entity. Oral health contributes to good health overall and it also relates to productivity." he said. According to information published by the U.S. Centers for Disease Control and Prevention in May 2024, over $45 billion in US productivity is lost each year due to untreated dental disease. Insurers invest in technology, new plan options Haddock said for Highmark, helping employers contain costs centers on a few areas such as providing great service, adding new options and programs and finding ways to increase engagement with our members. We've also invested significantly in technology to enhance our member platform and app," he said. For Highmark, one of the new options is CopayGo, a co-pay only health plan designed to help businesses control costs. The plan features no deductibles-members pay a flat fee at the time of service; a tiered provider network with providers in Enhanced and Standard tiers based on quality, appropriateness, and cost efficiency; and access to digital tools. Haddock said Highmark has also worked with providers, who meet certain criteria, to streamline the pre-authorization process for medical services. "For providers, there's less paperwork, and for members, it means they often leave the provider's office with an appointment for further care," he said. Wigginton said Capital Blue Cross's approach combines value-based care arrangements that reward quality and outcomes, digital health solutions, whole-person care programs, and data-driven insights that help connect members to the right care at the right time. "We also recognize that every workforce is different, so we work closely with employers to tailor the right mix of coverage, resources, and support for their employees," he said. "Ultimately, our goal is to help employers get greater value from their healthcare investment by improving health outcomes, enhancing the member experience, and helping manage costs over the long term." Virtual health visits such as telehealth are also part of the mix for both Capital Blue Cross and Highmark. Wigginton said virtual health visits have become increasingly important and, in many cases, are now an expectation among employers looking to make healthcare more accessible, convenient, and engaging for their employees. "It's not just about clinical visits; it's also about giving people more ways to manage their health between appointments and outside the traditional health care setting," he said. "That's why Capital offers a range of digital solutions. The common thread is helping people access care, stay connected to their health, and address concerns earlier, which can lead to better outcomes and lower costs over time." Mental health gets a bigger role in cost containment Both Highmark and Capital Blue Cross have increased the focus on mental health. Haddock said two years ago Highmark launched its partnership with Spring Health to offer mental health services for members age six and up. "We have a whole suite of programs we launched to try to meet the members where they are," he said. Highmark's program covers a variety of issues including substance abuse. Members typically have an appointment in two- to three- days, and there's 24/7 crisis support through the Highmark app." "We know mental health affects not only a person's health, but often their work, family, and overall quality of life," Wigginton said. Since early 2025, Capital has expanded its our behavioral health provider network by 40%, making it easier for members to find care and support. He said the insurer has seen promising results, including a 9% decline in behavioral health-related emergency department visits in 2025 compared with 2022 through 2024. "To us, that's a strong reminder that when people can get help earlier, they often avoid more serious health challenges later, which benefits both employers and employees," he said. One other component to containing costs is helping to identify and prevent fraud. Haddock said Highmark has invested in technology and training to ensure payment integrity-ensuring that the right level of service is reimbursed at the right amount. Rochelle A. Shenk is a freelance writer This is the first in a monthly series of in-depth stories on specific topics featuring insights from leaders featured in our CPBJ 300.

Highmark
Aug 31st, 2026
Highmark Delaware named a 2026 Delaware top workplace by The News Journal.

Highmark Delaware named a 2026 Delaware top workplace by The News Journal. Wilmington, Del. (August 31, 2026) - Highmark Delaware has been awarded a Top Workplaces 2026 honor by The News Journal. This list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage LLC. The confidential survey uniquely measures the employee experience and its component themes, including employees feeling Respected & Supported, Enabled to Grow, and Empowered to Execute, to name a few. Highmark Delaware, comprised of Highmark Blue Cross Blue Shield and Highmark Health Options, the company's commercial benefits business and managed care organization, respectively. Together, they serve more than half the state, providing health insurance and benefits solutions statewide. "We're honored to be named a Delaware Top Workplace again, which is only possible thanks to our people. It underscores their continues efforts and commitment to create remarkable health experience and deliver quality care to the people we serve," said Todd Graham, president of Highmark Health Options. "This recognition is a testament to the dedication of our team members who live out Highmark's core behaviors daily: putting our members first, executing with purpose, trusting those we work with, and leading with a transformational mindset," said Tim Vessel, market president of Highmark Blue Cross Blue Shield. "Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees," said Eric Rubino, Energage CEO. "That's something to be proud of. In today's market, leaders must ensure they're allowing employees to have a voice and be heard. That's paramount. Top Workplaces do this, and it pays dividends." About Highmark Blue Cross Blue Shield Highmark BCBSD Inc., doing business as Highmark Blue Cross Blue Shield, serves approximately 475,000 members through the company's health care benefits business. It is an influential company in the market generating an economic impact of $360.2 million and supporting more than 3,600 direct and indirect jobs across the state. Highmark Blue Cross Blue Shield has been named a Top Workplace in Delaware and a Top Workplace USA. Highmark Blue Cross Blue Shield is an independent licensee of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. For more information, visit www.highmarkcom. About Highmark Health Options Highmark Health Options is a managed care organization serving people who qualify for Medicaid. Highmark Inc. help each of its nearly 115,000 members get the care and services they need to live healthier and more independent lives, and Highmark Inc. collaborate with providers and regulators to improve health outcomes, simplify the health care experience, and ensure affordability. Medicaid covers 1 in 5 Americans as a state-run health insurance program. Highmark Health Options members include individuals and families with low income or complex needs, expecting mothers, children, and people with disabilities. Highmark Health Options is an independent licensee of the Blue Cross Blue Shield Association, an association of independent Blue Cross Blue Shield Plans. Learn more at www.highmarkhealthoptions.com. About Energage Making the world a better place to work together. Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 20 years of culture research and the results from 30 million employees surveyed across more than 80,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com.

Highmark
Aug 31st, 2026
Wider Circle joins with Highmark Wholecare to launch peer-led community health program.

Wider Circle joins with Highmark Wholecare to launch peer-led community health program. - Neighbor-to-Neighbor Model Aims to Improve Health Outcomes for Medicaid Members PITTSBURG (August 31, 2026) - Wider Circle, a company focused on building communities to improve health and quality of life through trusted connections, recently joined with Highmark Wholecare to launch a proven peer-led, community-based health program for its Medicaid members. The initiative launched Aug. 3 in six counties in the Lehigh-Capital and Southwestern regions of the Commonwealth - Beaver, Lancaster, Lehigh, Washington, Westmoreland and York. Approximately 5,000 Highmark Wholecare members are expected to be supported by the program. At the heart of the program is Wider Circle's proven peer-led model, Connect for Life(R), which is powered by people and enabled by technology. Connect for Life links members to their neighbors through facilitation by community health professionals to enhance adherence to preventive and primary care services and improve long-term health outcomes. The company recruits and trains trusted members of the community to lead engagement efforts in neighborhoods, connecting members effectively, and identifying those most at risk of disengagement or preventable health events. This approach has demonstrated measurable results nationally, including higher adherence to care plans and retention rates, along with a reduction in hospital stays and the total cost of care. Wider Circle currently operates Connect for Life in 14 states. Wider Circle will be supporting Pennsylvanians as they navigate the health care system, address health-related social needs, and connect with the preventive and primary care services they need before a health issue becomes a crisis. "Technology will play an increasingly important role in the next generation of health care, helping us identify needs earlier, coordinate care more effectively, improve affordability, and reach members in new ways," said Victor Fields, president, Highmark Wholecare. "But real change still happens through human connection. Through our work with Wider Circle, we are investing in trusted, person-to-person relationships that help members feel seen, supported, and empowered to take charge of their health. By combining innovation with meaningful human interaction, we can deliver better outcomes for the communities and the people we serve." "Our model is built on a simple but powerful belief that health starts with trust, and that trusted local leaders are the most effective force for connecting people to the care they need," said Brett Zelkind, Chief Business Officer, Wider Circle. "This expansion reflects not only the strength of our relationship with Highmark, but the growing recognition that community-based care is one of the most powerful tools we have to improve health outcomes at scale." The Pennsylvania expansion comes on the heels of a successful launch of Connect for Life with Highmark Health Options West Virginia, which has seen strong initial results. About Wider Circle Wider Circle builds communities to improve health and quality of life through trusted connections. Its peer-driven model recruits local community members to lead health engagement programs, supported by advanced data science and technology. Wider Circle's approach has been actuarially validated and shown to improve health outcomes, reduce costs, and increase member retention for Medicaid and Medicare Advantage plans across the country. About Highmark Wholecare Highmark Inc. believe in caring for the whole person in all communities where the need is greatest. Highmark Inc. see a future in which everyone has equal opportunity to achieve their best health. Through its leading Medicaid and Medicare programs, Highmark Inc. is coordinating health care that goes beyond doctors and medicine that helps members achieve not just physical health but also delivers whole person care. Its team members are helping to drive this new kind of health care for its 325,000 Medicaid and Medicare members in collaboration with a network of 29,000 primary care physicians, specialists, hospitals, and other ancillary providers. Highmark Inc. is also committed to supporting its neighbors through its many community outreach and engagement programs. Jennifer St. Clair Wider Circle 323-481-6841 [email protected] John Pepper Highmark Wholecare 412-951-1533 [email protected]

Associated Press
Aug 14th, 2026
AM Best affirms A credit ratings for Highmark Inc. and subsidiaries with stable outlook

AM Best has affirmed the Financial Strength Rating of A (Excellent) and Long-Term Issuer Credit Ratings of "a+" (Excellent) for Highmark Inc. and its life/health subsidiaries. The ratings agency also affirmed the same ratings for Highmark's dental subsidiaries operating under the United Concordia brand name. The ratings reflect Highmark's strongest balance sheet strength and adequate operating performance. Although the company faced volatility in recent years due to industry-wide utilisation and pharmacy trends, management initiatives implemented in 2026 have resulted in improved performance through the first two quarters. In April 2026, Highmark affiliated with Blue Cross & Blue Shield of Kansas City, expanding its geographic market. At year-end 2025, Highmark reported more than $32 billion in revenue, with over 80% derived from insurance operations.