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Delivery Hero

Global online food delivery marketplace

Account Management Intern

Account ManagementConfirmed live in the last 24 hours
InternshipZagreb, CroatiaNo salary listed

About the Job

Requirements

  • Availability to work full-time for six months.
  • Proficiency in Croatian and English is required.
  • A data-driven profile.
  • Organizational skills and attention to detail.

Responsibilities

  • Build relationships with Glovo partners through consistent, proactive communication, identifying their needs and building engagement.
  • Evaluate, follow up, and build basic reports for partners, and support actions to reach team goals and company OKRs.
  • Participate in drawing and executing plans to grow partners through promotion negotiations, marketing activations, and menu-performance improvements, including selling items, average order value, conversion rate, cross-selling, and upselling.
  • Optimize Glovo visibility through marketing actions with partners, using marketing kits and merchandising.
  • Improve partner operational efficiency by ensuring the best service is delivered to customers.
  • Support team initiatives around operational excellence, sales, partner support, monetization, and marketing.

Desired Qualifications

  • Familiarity with CRM tools such as Salesforce and with Excel.

About the Company

Delivery Hero

Global online food delivery marketplace

Delivery Hero SE runs a global online marketplace for food delivery and on-demand services. It connects customers with restaurants, local shops, and delivery-only Dmarts through mobile apps and websites, with orders placed and paid online and deliveries handled by its logistics network. The platform makes money mainly from commissions on each order, delivery fees, advertising, and quick-commerce services for groceries and household items. Its approach combines a wide geographic reach with multiple lines of business (restaurant delivery, groceries, and logistics), often growing by acquiring local competitors, to control both the marketplace and delivery operations and capture a large share of local on-demand commerce.

Company size
10,001+
Company stage
IPO
Headquarters
Berlin, Germany
Founded
2011

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