Senior Business Analyst

Job Description

• Represent LPS as the subject matter expert in the development and maintenance of various metric and production reporting.

• Collaboration with LPS managers to review and resolve trends in quality or service level issues.

  • Developing recommendations and implementation plans from the analysis gathered. • Coordinate implementation of process changes.

• Consult with managers to develop effective and timely update of procedures resulting from projects and process improvement initiatives.

• Recommend prioritization of projects by utilizing a scoring method to maximize effectiveness of process improvement initiatives.

• Develop and maintain project plans for assigned projects.

• Effectively communicate project updates to the LPS leadership team.

• Maintain LPS Procedure documents, Alternative Provisions, Word Contingency documents, their related databases and SharePoint Workflows.

• Prepare and deliver formal presentations to management and staff

• Collaborate with LTS Business Unit Learning Specialist to provide effective training for procedure and process changes

• Act as primary point person with LTS Risk Management to coordinate delivery of LPS items requested for internal and external audits.

• Represents LPS as the SME on Kaizen, LSS Black Belt and other assigned projects.

Qualifications

• Bachelor's degree in Finance, Banking or Computer Science from an accredited university and 4 years’ experience working in a commercial lending operations environment.

• 3 years’ experience using Microsoft Excel (Marcos & Pivot tables, etc.) and creating and managing Access databases

• Knowledge of Share Point workflows

• Experience processing procedures and knowledge of governance practice

• Excellent Interpersonal Skills

• Drive for Results

• Customer Focus

• Priority Setting

• Presentation Skills

• Written Communication

Additional Information

Experience Preferred:

• Working knowledge of Lending and Trade Services (LTS) businesses, Service Company departments and departments external to SC that have regular interaction with LTS