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CGS Federal (Contact Government Services)

Federal professional services

Ediscovery Program Manager

Program ManagementConfirmed live in the last 24 hours
Full-time$157k - $213.1k /yrHybrid

About the Job

Requirements

  • Provide technical and eDiscovery subject matter expertise supporting full life-cycle management of program and contract resources.
  • Maintain a qualified and appropriately certified contractor workforce to meet government needs.
  • Provide coverage for critical areas 24 hours a day, 7 days a week, 365 days a year.
  • Comply with contract terms and conditions and conform to request-for-quotation schedules and costs.

Responsibilities

  • Oversee administrative and logistical contract support, including notifying the Government of schedule changes, work assignments, coverage, daily task documentation, and work-location changes.
  • Ensure all contract staff record daily time entries.
  • Coordinate administrative activities for new contract staff arrivals with the appropriate FBI security, IT, and administrative units.
  • Mentor and assist new team members with daily tasks.
  • Address performance or personnel issues among contracted staff promptly and thoroughly.
  • Manage client expectations and deliverables and communicate with clients clearly and promptly.
  • Initiate process-improvement initiatives.
  • Facilitate communication, planning, recommendations, and resource management across internal and external stakeholders.
  • Participate in teleconferences or meetings to review, educate, and support program objectives.
  • Assist in managing the Legal Clerical mailbox and related tasks.
  • Develop and track clerical and IT project schedules, milestones, and deliverables.
  • Assist with providing client-requested information relevant to change requests and contract modifications.
  • Oversee and monitor scheduled system maintenance in accordance with established policies and procedures.
  • Review system and application logs and related reports to verify completion of scheduled jobs, including backups.
  • Review and report technical assessments, including required tasks, estimated time frames, and effort for scope projects.
  • Oversee Veritas eDiscovery version 10 or another industry-recognized review platform's processes.
  • Oversee system administration of Microsoft Exchange 2019 and 2022.
  • Oversee administration and support of Microsoft Windows Server 2016, 2019, and 2022 in a large physical and virtual infrastructure.
  • Oversee the performance of DNS, WINS, DHCP, and LDAP-compliant directories.
  • Oversee Discovery IT infrastructure, cloud technologies including Microsoft Azure and Amazon Web Services, and network architecture.
  • Work collaboratively with the Contracting Officer’s Representative and Government leads to define and execute reports and other deliverables.
  • Formulate and enforce work standards and assign contractor schedules.
  • Present and communicate instructions and prepare written reports or documents conveying analysis findings and results to non-technical audiences.
  • Provide task leads and the Contracting Officer’s Representative with cost and staffing estimates for existing tasks and potential future work.
  • Plan, organize, direct, and support all contract activities.
  • Monitor employee performance and productivity.
  • Develop and implement training programs and remedial actions as necessary.
  • Review work discrepancies.
  • Prepare, review, and submit required reports and communicate organizational policies, purpose, and goals to subordinates.
  • Take responsibility for overall request-for-quotation performance and quality assurance.
  • Provide timekeeping and invoicing for labor hours, travel, and other direct costs, if applicable.
  • Ensure program and project schedules, performance, and deliverables are met.
  • Provide direct supervision, program control, scheduling, and management of contractor personnel in alignment with program priorities and assignments.
  • Assist with project-management task performance.
  • Resolve problems, issues, or conflicts as required.
  • Prioritize tasks and assignments for the contractor workforce based on Government direction and best practices.

About the Company

CGS Federal (Contact Government Services)

Federal professional services

CGS Federal (Contact Government Services) is a government contractor providing professional and technology services to public agencies. The company supports federal programs with information technology, litigation support, records work, data services, cybersecurity, and program operations. It serves federal agencies, legal teams, public-sector program leaders, and mission-oriented operating units. Its operating model centers on contract teams embedded in regulated government environments and supported by recruiting, security, delivery, and corporate operations. Teams work across software, infrastructure, cybersecurity, legal support, data, project management, recruiting, and administration. Teams support coordinated daily delivery.

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