IOC Incident Commander

IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and power in renewable-rich regions across North America, Europe and APAC.
With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.
We are seeking a highly capable Incident Commander to operate at the center of critical operations supporting our HPC Data Center Operations. This role is responsible for leading the coordinated response to high-severity incidents, major outages, and critical service degradation events across HPC infrastructure and customer-facing production systems.
The individual will serve as the operational command authority during major incidents, driving rapid detection, coordinated technical response, executive communication, service restoration, and post-incident operational improvement.
The successful candidate must demonstrate operational leadership under pressure, the ability to coordinate cross-functional engineering organizations without direct authority, and the discipline to drive structured incident response during high-impact operational events.

Responsibilities

• Serve as the Incident Commander and operational lead during P1/P2 incidents, major outages, and critical service degradation events.
• Lead structured incident bridges and coordinate cross-functional response models.
• Lead and coordinate active incident bridges during operational events.
• Monitor and manage major incident queues, escalations, and operational priorities.
• Drive rapid Mean Time to Know (MTTK), service impact assessment, and restoration prioritization.
• Coordinate recovery validation activities and ensure stable restoration before incident closure.
• Own executive-level communication during high-severity incidents.
   Deliver concise, business-focused updates to leadership and stakeholders.
• Partner closely with Problem Management, Change Enablement, SRE, Infrastructure Operations, and Production Engineering teams.
• Promote blameless post-incident review culture focused on operational learning and continual improvement.
• Leverage observability and telemetry platforms to improve incident detection, triage, and response effectiveness.
• Identify opportunities to automate incident detection, routing, communication, and escalation workflows.
• Develop and maintain operational playbooks, communication templates, and response workflows.

Requirements

• Bachelor's degree in Computer Science, Data Science, Statistics, or equivalent hands-on experience
• 5+ years of experience in Incident Management, Major Incident Management, Reliability Operations, Production Operations, or related environments.
• Proven experience leading high-severity incident response in enterprise-scale, high-availability environments.
• Strong understanding of ITIL Incident Management practices and modern operational governance concepts.
• Familiarity with Service Configuration Management / CMDB concepts and service dependency mapping.
• Experience supporting operational automation and orchestration initiatives.
• Excellent verbal and written communication skills with the ability to engage technical teams and executive leadership.
• Experience Jira Service Management or similar platforms.
• Other important requirements:
  • This role operates in a 24×7 IOC/NOC environment and works 12‑hour rotating shifts on a 4‑days‑on / 3‑days‑off, alternating with 3‑days‑on / 4‑days‑off schedule
  • Pre-employment screening, including background check and substance testing may be required according to company policies

Benefits

At IREN, we offer a comprehensive, market-competitive Total Rewards package designed to support employees’ well-being, career advancement, and financial wealth. Our offerings reflect our commitment to Proceed with Purpose while rewarding high performance and long-term growth.
Compensation

• Actual compensation will be determined based on factors such as experience, qualifications.
• Competitive wages with robust per diem and project allowance, when applicable
• Overtime compensation for non-exempt workers for hours worked over 40 per week
• Relocation and Living-out-allowance (as applicable and based on successful candidate circumstances)

Health & Wellness

• 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
• Company-paid short-term and long-term disability insurance
• Voluntary life, critical illness, and accident coverage available
• Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
• Employee Assistance Program and wellness resources

Retirement & Financial Wealth

• 401(k) retirement plan with company match
• Paid professional development and access to financial planning and legal services

Time Off & Leave Programs

• Paid Time Off (PTO) and paid holidays

Growth & Development

• Professional development to support certifications, continuing education, or role related training

Community & Culture

• Company events and team-building activities

We value diverse perspectives and believe that skills can be developed. If you’re passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need!
IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation.
By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.

This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.