Full-Time

Shift Lead

Upper East Side

Posted on 8/17/2026

Blank Street

Blank Street

501-1,000 employees

Specialty coffee shop chain with app

Compensation Overview

$21/hr

+ Tips

No H1B Sponsorship

Manhattan, New York, NY, USA

In Person

Category
Retail (1)
Required Skills
Sales
Marketing
Customer Service

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Requirements
  • At least 2 years of experience in a customer service leadership position, preferably in hospitality or coffee.
  • Must be at least 18 years old.
  • Must be able to lift at least 25 pounds and stand for long periods of time.
  • Must have availability matching the needs of the cafes, including 30–40 hours per week over 4–5 days for full-time scheduling and availability for two peak days: Friday, Saturday, or Sunday.
  • Must be authorized to work in the United States.
Responsibilities
  • Craft coffee products and serve all customers with energy, warmth, and empathy.
  • Support the general manager and training team in training new employees, including ensuring that new team members follow recipes and training for menu items and processes and wear the correct uniform.
  • Open and close the location safely and responsibly and ensure that store cleaning duties are completed at the beginning, during, and end of the shift.
  • Handle minor customer issues positively and with a solution-focused approach.
  • Lead store-level initiatives with the operations and marketing teams to increase foot traffic, attract new customers, grow daily sales and operational profitability, and develop a loyal neighborhood customer base.
Desired Qualifications
  • Weekend and holiday availability.
  • Hospitality or coffee experience.

Blank Street operates as a specialty coffee brand focused on small, cost-efficient locations and quick, premium service. It sells high-quality coffee and fresh, locally sourced food in cities like New York, London, Boston, and Washington, D.C. Its product works through a combination of carefully sourced specialty coffees, fast preparation from compact carts or shops, and a technology layer (order ahead, customized drinks, schedule orders, and loyalty through the Blank Street app) to streamline purchasing and reward regular customers. The company differentiates itself by running smaller, lower-overhead outlets to cut costs and pass savings to customers and employees while paying baristas above-market wages, and by leveraging tech to enhance convenience and loyalty. Its goal is to redefine the coffee shop experience by combining quality, affordability, and strong customer service at scale across major cities.

Company Size

501-1,000

Company Stage

Early VC

Total Funding

$52M

Headquarters

New York City, New York

Founded

2020

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Simplify Jobs

Simplify's Take

What believers are saying

  • Blank Street opened Studio City August 12, 2026, proving West Coast demand.
  • Philadelphia's 3,500-square-foot University City café expands Blank Street beyond grab-and-go formats.
  • April 2026 funding talks for $100 million show investor appetite for continued growth.

What critics are saying

  • Bloomberg flagged slowing growth in March 2026, forcing a costly bigger-store pivot.
  • Los Angeles Studio City opened August 12, 2026 with mixed reactions and long lines.
  • A failed $100 million fundraise leaves expansion, leases, and hiring stranded in 2026.

What makes Blank Street unique

  • Automated espresso and 2:30 drink times differentiate Blank Street from slower cafés.
  • Blank Street pairs TikTok-friendly matcha with small-format, design-led stores since 2020.
  • CEO Issam Freiha says profitability and three-times-higher store output strengthen its model.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

3%
Yahoo Finance
Aug 21st, 2026
Blank Street coffee chain debuts in Los Angeles with ice cream menu

Blank Street, the New York-based coffee chain valued at an estimated $500 million, has opened its 106th location in Los Angeles's Studio City. This marks the company's expansion beyond the East Coast and UK. The new café offers Blank Street's standard coffee and matcha beverages, plus an exclusive Cortado Cloud drink featuring Madagascan vanilla bean syrup. Later this year, the chain will introduce ice cream developed with Zen Ong of Awan, featuring flavours like white chocolate matcha and vanilla bean affogato. The interior design draws inspiration from Los Angeles's Case Study houses, incorporating steel, glass, and wood. Blank Street plans to open a second Los Angeles location in Beverly Hills later this year.

PhillyBite.com Magazine
Jul 27th, 2026
Blank Street Coffee is bringing its matcha and espresso to Rittenhouse Square.

Blank Street Coffee is bringing its matcha and espresso to Rittenhouse Square. Typography. PHILADELPHIA - New York City's rapidly expanding Blank Street Coffee is set to make its highly anticipated debut in Philadelphia this summer. Known for its seafoam green storefronts and colorful specialty drinks, the chain is setting up shop in two key Philadelphia neighborhoods, including a prime spot in Rittenhouse Square. Demographics Breathing New life into 18th & Spruce. Discover more City & Local Guides Alcoholic Beverages Restaurants For Rittenhouse residents, the corner of 18th and Spruce Street has felt quiet since the neighborhood Starbucks closed its doors in September 2025. The vacancy won't last much longer, as Blank Street Coffee is moving into the 1801 Spruce Street location. This Rittenhouse storefront is expected to open in the summer of 2026 and will mark the brand's second outpost in the city. Taking over a highly visible corner, the location is designed to cater perfectly to the neighborhood's grab-and-go lifestyle, offering quick service for locals commuting, shopping, or taking a stroll through the nearby park. The brand's signature green wrapping is already covering the windows as construction gets underway. A sprawling debut in University City. While Rittenhouse will house the brand's second location, Blank Street's official Philadelphia debut is taking place in University City. The chain is opening a massive 3,500-square-foot café at 3603 Walnut Street, located near the Penn Bookstore and the Inn at Penn. This storefront occupies a space formerly occupied by Bluemercury and is projected to be one of Blank Street's largest retail locations in the United States. The Blank Street experience. Founded in August 2020 by Vinay Menda, Issam Freiha, and Ignacio Llado, Blank Street started as a single, 5x10 battery-powered coffee cart operating in a Brooklyn diner's garden. By mid-2025, the company had grown into an enterprise valued at approximately $500 million, operating around 90 locations spanning the U.S. and the U.K., with American outposts in cities like Boston and Washington, D.C. Discover more restaurants Travel Guides & Travelogues restaurant The chain has carved out a unique niche in the competitive coffee market through a few key operational strategies: * Micro-Café Formats: Blank Street typically utilizes smaller footprints to remove excess overhead, allowing them to focus resources on top-tier specialty coffees and paying baristas above-market wages. * Speed and Aesthetics: The brand focuses heavily on high-efficiency service, utilizing automated espresso systems. * A Social-Media Ready Menu: Patrons can expect a menu centered around specialty iced espresso and vibrant, layered matcha beverages - drinks that photograph beautifully and are highly popular on social media. As the neighborhood awaits the grand opening, Philadelphia's coffee scene is gearing up for a dynamic, colorful addition. Demographics * Youtube Videos Discover more Magazines Residential Rentals Food * Videos * Nearby * Menu * Baristas * Bookstore

Wilts & Gloucestershire Standard
Jun 8th, 2026
'Pride' as historic Cotswolds bakery expands to major city.

'Pride' as historic Cotswolds bakery expands to major city. Alex Clavel and Narda from The Little Bakery Company in Moreton-In-Marsh. (Image: Apple Photos Clean Up) A Cotswolds bakery has spoken of their "pride" as they expand their offerings to a major city. The Little Bakery Company in Moreton-in-Marsh has been selected as the artisan pastry supplier for Blank Street Coffee's new Bristol store, which opened to the public on Saturday, May 16. The partnership will see a daily delivery of all-butter croissants, almond croissants, pain au chocolat, and glazed cinnamon buns finished with cream-cheese icing, all made and delivered each morning and produced entirely by hand. Alex Clavel, director at The Little Bakery Company, said: "Its bakery's roots in the Cotswolds reach back nearly a century and being chosen to supply a brand of Blank Street's calibre for their Bristol launch is a moment of real pride for its team. "It's recognition of the work our bakers do every night, and of the tradition this bakery has been built on; one that respects the past, and looks forward to the future." The Little Bakery Company produces its pastries using traditional methods at its Moreton-in-Marsh site, using organic flour from Shipton Mill and avoiding all additives and preservatives. Head baker Viktor, who leads the Moreton-in-Marsh team, said: "Wilts & Glos Standard make everything by hand, the same way Wilts & Glos Standard always have. "When a brand like Blank Street tells you the product is what they want their customers to experience first thing in the morning, that means a great deal. "It's the part of this job you can't really put a price on." Blank Street Coffee, founded in New York in 2020, has shops across London, Manchester and Edinburgh. The brand selected The Little Bakery Company after a visit to its Cotswold site to audit production and sample the range. Mr Clavel said: "Wilts & Glos Standard has never been in a rush to be the biggest. "Wilts & Glos Standard'd rather be the bakery that the region's best operators choose because the product speaks for itself. "Bristol has a discerning food scene, and serving it daily through a brand that shares our values feels like the right next chapter." The Little Bakery Company also operates three retail branches in the Cotswolds and has a growing list of wholesale clients including hotels, restaurants, and garden centres.

Upper East Site
May 7th, 2026
Venture capital-funded coffee chain plots sixth Upper East Side outpost.

Venture capital-funded coffee chain plots sixth Upper East Side outpost. Watch out, Starbucks - there's a new corporate coffee chain taking over the neighborhood; the venture capital-backed Blank Street Coffee is now drawing ire as it plots further expansion into the Upper East Side, with plans to open a sixth shop in a One comment. * Jon A May 7, 2026 / 5:24 pm Log in to Reply That's a really big space on a block that already has 1 coffee shop 2 doors down, another 1 block away, and another Blank Street around the corner. Not sure what the play is here. (Also I agree with the quotes in the article).

Los Angeles Times
Apr 10th, 2026
Blank Street lands on the West Coast.

Blank Street lands on the West Coast. April 10, 2026 11:47 AM PT A New York coffee startup known for its TikTok-friendly matcha drinks is making its West Coast debut. Blank Street, the fast-growing, venture capital-backed coffee chain that launched during the pandemic, plans to open four stores in Los Angeles County this year, starting in Beverly Hills and Studio City. The first two stores will open in June. Blank Street Chief Executive Issam Freiha told The Times he has long romanticized L.A. - the place where he fell in love with his wife - and hoped to open stores in the region, but held off until the company was fully ready. Blank Street has spent several years refining its menu, sharpening its brand identity and developing a hospitality experience that can be scaled, he said. The "handoff" step, in which a barista calls a customer's name and finishes making their drink in front of them, is a key part of that experience. Customers often record the moment and share it on TikTok. The chain has nearly 100 global stores, many in New York City and London. Blank Streets are expected to open at the Sunset Plaza in West Hollywood and off the Pacific Coast Highway in Malibu in late fall. Blank Street wanted to kick off its California expansion in Beverly Hills because of its high profile. The city represents what most people envision when they think of L.A.: Rodeo Drive, the Beverly Hills Hotel and towering palm trees, said Evan Mateen, head of U.S. real estate for Blank Street. The location, a Tudor Revival-style building on Bedford Drive, was attractive for its visibility, parking spaces and proximity to daily services and salons, he said. March 6, 2026 Blank Street's roots trace back to 2020, when co-founders Freiha and Vinay Menda began selling coffee out of a pale-green coffee cart in the Williamsburg neighborhood of New York City. They believed there was a gap in the coffee industry. On one end, there were innovative, high-end specialty coffee brands. On the other, there were chains setting the industry standard. They hoped to offer something in the middle, providing high-quality drinks in high-volume settings at an affordable price point. "We don't need to be the most amazing cup of coffee you've ever had," Freiha told the New York Times in 2022. "We want to be the really good cup of coffee that you drink twice a day, every day." Investors loved the concept. The company raised $67 million in 2021 from investors including General Catalyst, the venture capital firm that funded Airbnb, and Tiger Global, the investment firm that backed shoe brand Allbirds, according to the New York Times. In 2023, a third co-founder, Ignacio Llado, joined, and the company transitioned from carts to small retail stores. Jan. 24, 2026 Freiha declined to disclose financials but said Blank Street has a $500-million valuation, is profitable and sells about three times as many drinks per store as it did three years ago. Blank Street's target demographic appears to be Gen Z. The company has partnered with celebrities like influencer Emma Chamberlain and singer Sabrina Carpenter, who "worked" a shift at a Blank Street in London to promote her 2024 song "Espresso." The chain is set to land on the West Coast on Friday, serving strawberry shortcake matchas and cherry glaze cold brew lattes to an invite-only crowd at Kendall Jenner's 818 Outpost at Coachella. Freiha thinks Blank Street's speed can help it compete in the L.A. region's competitive coffee and matcha scene. The best cafes in L.A. tend to have "extremely long lines," he said. "It's a very large market with a lot of opportunity." Oct. 22, 2025 Blank Street stores use automatic espresso machines, which improve consistency. Matcha, which has recently skyrocketed in popularity and represents half the chain's business, is prepared in batches for cold drinks, he said. The chain aims to finish assembling drinks within two minutes and thirty seconds from the moment an order is placed. Blank Street has since shifted to a larger store concept with trendy interior design and ample seating. Freiha said the change was to accommodate the afternoon crowd, which tends to arrive in groups and wants a place to socialize. The company does not have immediate plans to further expand on the West Coast until the first four stores have "solidified" and have regular customers, Freiha said. "We need to prove that we meet that bar that people in L.A. have for what a great coffee shop can be," Freiha said. "That's our work now." More to read. Inside the business of entertainment. The Wide Shot brings you news, analysis and insights on everything from streaming wars to production - and what it all means for the future. By continuing, you agree to its Terms of Service, which include arbitration and a class action waiver. You agree that Metpronews and its third-party vendors may collect and use your information, including through cookies, pixels and similar technologies, for the purposes set forth in its Privacy Policy such as personalizing your experience and ads. Iris Kwok is a reporting fellow at the Los Angeles Times. Previously, she covered the environment at Berkeleyside as a Report for America corps member. She studied political science and music at UC Berkeley and got her start in journalism at the Daily Californian. A lifelong cellist, she has written about classical music for the San Francisco Chronicle, San Francisco Classical Voice, San Francisco Examiner and KQED. She grew up in the Bay Area and the Sacramento region.