Full-Time

Senior Associate

Global Partner Support Tech Help Desk

Posted on 12/19/2024

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Software
Consumer Goods

Mid, Senior

Company Historically Provides H1B Sponsorship

Boston, MA, USA

Hybrid position requiring in-office work Monday - Thursday and remote work on Friday.

Category
IT Support
IT & Security
Required Skills
Data Analysis

You match the following Wayfair's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3-5 years of E-commerce, corporate retail, management consulting, tech, sales, support or general account management experience preferred
  • Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions
  • Articulate and persuasive communication skills, both written and verbal
  • A track record of successful project and relationship management skills
  • Ability to multi-task and thrive in a fast-paced environment
  • Proven ability to quickly get up to speed
  • Growth mindset and enthusiasm about professional development
  • Interest in solving difficult problems
  • Ability to work collaboratively with both direct and cross-functional teams
Responsibilities
  • Provide support and guidance to supplier-facing teams at Wayfair for bugs and issues related to Partner Home functionality on site.
  • Diagnose and troubleshoot complex issues and provide appropriate solutions to triage reported problems
  • Resolve, triage, or escalate issues to appropriate teams
  • Create and update team knowledge articles as new issues and fixes arise
  • Provide knowledge transfer and trainings to internal teams via direct responses to issues and sharing team resources
  • Recommend procedure/workflow modifications or improvements
  • Analyze and identify trends in issues to prioritize bugs and issues based on impact and severity
  • Work closely with software product and engineering teams to identify and triage issues
  • Be a problem solver to root cause issues and react quickly for resolution of issues
  • Test new innovative ideas, processes, and technologies to enhance team capabilities
  • Work effectively across teams and departments to ensure efficient collaboration and issue resolution
  • Think pro-actively and critically about our internal processes to improve efficiency and effectiveness
Desired Qualifications
  • 3-5 years of E-commerce, corporate retail, management consulting, tech, sales, support or general account management experience preferred

Wayfair specializes in selling home goods through its online platform, wayfair.com. It offers a wide variety of products, including furniture, lighting, cookware, and appliances, catering to different styles and budgets. The company operates a marketplace model that connects consumers with over 5,000 brands, allowing it to provide a vast selection of items without managing extensive inventory. Wayfair generates revenue from product sales and advertising fees from suppliers promoting their products on the site. Its extensive range includes everything from smart kitchen appliances to indoor playsets, ensuring it meets the needs of various customers, from homeowners to interior designers. Wayfair's unique selling point is its ability to provide a comprehensive shopping experience for home-related needs, making it a convenient one-stop shop for customers looking to improve their living spaces.

Company Stage

IPO

Total Funding

$341.4M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's AI integration reduced product curation time by 67%, boosting efficiency.
  • Exiting the German market allows Wayfair to focus on more profitable growth areas.
  • Wayfair Professional's 2025 Design Trends guide product development and marketing strategies.

What critics are saying

  • Exiting Germany may harm Wayfair's reputation in other European markets.
  • Closure of outlets could signal financial instability, affecting customer confidence.
  • Reliance on Google's AI poses risks if service disruptions occur.

What makes Wayfair unique

  • Wayfair offers a vast selection of home goods through its marketplace model.
  • The company leverages AI to enhance product catalog efficiency and customer experience.
  • Wayfair Professional provides tailored solutions for B2B clients with exclusive design trends.

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Benefits

Paid Holidays

Paid Vacation

Full Health Benefits

Life Insurance

Disability Insurance

Mental Health Support

Family Planning Benefits

Parental Leave

401(k) Company Match

Employee Discount

INACTIVE