Inactive

MetLife

Sells life insurance and workplace benefits

Director – Internal Communications

PR & CommunicationsPosted on Oct 28

Full-time

About the Job

Requirements

At least 8 years of experience in internal communications, corporate communications, or employee engagement, preferably supporting complex functions, transformation initiatives, or enterprise priorities.
Strong writing, editing, and storytelling skills, including creating content across channels and translating complex business, technology, or operational topics into clear employee communications.
Ability to provide strategic communications counsel, partner with senior leaders and cross-functional colleagues, and manage and develop communications talent with clarity, consistency, and sound judgment.
Strong editorial planning and project management skills, attention to detail, and ability to manage multiple priorities in a fast-paced, matrixed environment.
Bachelor’s degree in communications, journalism, public relations, English, or a related field.

Responsibilities

Develop and execute internal communications plans supporting GTO priorities, initiatives, transformation efforts, and leadership objectives.
Draft and deliver content across internal channels, including leadership messages, employee updates, intranet stories, talking points, town hall materials, and presentation content.
Partner with GTO leaders, subject matter experts, and communications colleagues to simplify complex technology, operations, data, security, and service topics; support executive and leadership communications; and guide one direct report in delivering high-quality work with clarity and consistency.
Manage editorial planning and channel coordination to keep communications timely, aligned, and effective during business milestones, technology initiatives, and periods of change.
Use employee feedback, performance data, channel analytics, and evolving best practices to strengthen internal communications and improve engagement over time.

Desired Qualifications

Experience integrating and operationalizing technology, digital tools, AI-enabled capabilities, or analytics in communications production, planning, measurement, or processes.
Experience in financial services, insurance, or a similarly regulated sector.
Experience supporting technology, operations, data, cybersecurity, customer service, or other highly technical functions.

The Opportunity

The Director, Internal Communications – Global Technology & Operations (GTO) will help develop and execute internal communications strategies that inform, engage, and connect employees across MetLife’s GTO organization. Reporting to the VP-Internal Communications, this role will partner closely with GTO leaders and communications colleagues to translate technology and data priorities into clear, timely, and relevant messaging across internal channels, while supporting day-to-day communications planning and execution for key GTO initiatives. The successful candidate will be a strong writer, people leader and strategic communicator with experience supporting leadership communications, simplifying complex topics, managing editorial planning, and delivering communications programs that drive understanding and engagement. This role is ideal for a collaborative, hands-on communications leader who can balance strategy and execution, develop talent, work effectively across functions, bring an enterprise mindset to functional communications, and help ensure employees are informed and aligned during key business, technology and organizational moments.

Key Responsibilities

Develop and execute internal communications plans that support GTO priorities, initiatives, transformation efforts and leadership objectives.
Draft and deliver clear, compelling content across internal channels, including leadership messages, employee updates, intranet stories, talking points, town hall materials and presentation content.
Partner with GTO leaders, subject matter experts and communications colleagues to simplify complex technology, operations, data, security and service topics, support executive and leadership communications, and guide one direct report in delivering high-quality work with clarity and consistency.
Manage editorial planning and channel coordination to ensure communications are timely, aligned and effective during business milestones, technology initiatives and periods of change.
Use employee feedback, performance data, channel analytics and evolving best practices to strengthen internal communications and improve engagement over time.

Required Qualifications

8+ years of experience in internal communications, corporate communications, or employee engagement, preferably with experience supporting complex functions, transformation initiatives or enterprise priorities.
Strong writing, editing and storytelling skills, with experience creating content across channels and translating complex business, technology or operational topics into clear employee communications.
Demonstrated ability to provide strategic communications counsel, partner effectively with senior leaders and cross-functional colleagues, and manage and develop communications talent with clarity, consistency and sound judgment.
Strong editorial planning, project management, attention to detail and the ability to manage multiple priorities in a fast-paced, matrixed environment.
Bachelor’s degree in communications, journalism, public relations, English or a related field.

Preferred Qualifications

Experience integrating and operationalizing technology, digital tools, AI-enabled capabilities or analytics in communications production, planning, measurement and/or processes.
Time spent in financial services, insurance or a similarly regulated sector.
Experience supporting technology, operations, data, cybersecurity, customer service or other highly technical functions.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $112,000 - $149,300. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

About the Company

MetLife

Sells life insurance and workplace benefits

MetLife sells life, dental, disability and other insurance, along with annuities and retirement products, to individuals and to employers that offer them as workplace benefits. It is one of the largest US life insurers and a major supplier of group benefits to American employers, with insurance businesses across Asia, Latin America, Europe and the Middle East. Customers pay premiums for coverage, and MetLife invests those funds and also manages money for outside clients through its asset management arm. Its retirement business takes over pension obligations from employers and pays the monthly benefits owed to their retirees. MetLife was founded in 1868 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1868

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