Senior Solution Consultant
ID.me
Senior Solution Consultant
ID.me
Runs a digital ID wallet for online sign-ins
IDMe is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with IDMe once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with IDMe at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use IDMe to verify communities and user segments to honor service and build more authentic relationships. IDMe’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. IDMe is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
IDMe is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.
At IDMe, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.
Solution Consultants at IDMe are the technical and product experts in the presales process, playing a key role in advancing customer requirements. In this role you will collaborate with sales teams to deliver product demonstrations, respond to technical proposals, lead integration design, and create documentation and architecture diagrams.
Ideally based in Mountain View, CA, the Senior Solution Consultant, Commerce & Loyalty West supports IDMe’s consumer brand business across the full western territory, including the Bay Area, Los Angeles, and the Pacific Northwest. You will be the senior technical voice on pursuits with retail, telecom, travel, entertainment, and direct-to-consumer brands that use IDMe to verify group affiliation — military, veterans, first responders, students, teachers, and nurses — and to honor those communities with gated offers. These are fast-moving commercial cycles where the integration lands in a checkout, account creation, or loyalty flow, and conversion is the metric that matters.
We value strong listeners who can deeply understand customer challenges and provide structured advice on overcoming them using IDMe’s technology. You must be highly technical and comfortable interacting directly with customers.
In the rapidly evolving digital identity market, you must understand IDMe’s architecture and capabilities while applying business insights to solve customer problems. Our mission is to give users something invaluable: their time. Solution Consultants at IDMe make a direct, positive impact by helping people access services online more efficiently.
This role extends the core Solution Consultant responsibilities.
This role extends the core Solution Consultant requirements.
From Senior Solution Consultant, the ladder forks into three tracks: Principal Solution Consultant (generalist IC, P5), Specialist Solution Consultant (lateral IC, P5), or Manager, Solution Consulting (people leadership, M3).
Movement between Principal and Specialist at P5 is lateral. It does not require resetting level, and it does not require going through management. An SC can deepen into a specialization and later broaden back into Principal scope, or the reverse. That specialization can be carried forward into Distinguished Solution Engineer (P6) and Technical Fellow rather than dead-ending at P6.
The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
IDMe offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.
Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors.
IDMe maintains a work environment free from discrimination, where employees are treated with dignity and respect. All IDMe employees share in the responsibility for fulfilling our commitment to equal employment opportunity. IDMe does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. IDMe adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, IDMe's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request we will provide you with more information about such accommodations.
Please review our Privacy Policy, including our CCPA policy, atid.me/privacy. If you provide IDMe with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy.
IDMe participates in E-Verify.
Mountain View, CA and New York, NY Pay Range 181000 - 230000 USD
ID.me runs a digital identity wallet that lets people prove who they are online once, then sign in to government agencies, health systems, and online stores without repeating the check. In 2018, it became the first identity provider certified to the federal standard for proving a person's identity online, and in 2021 the IRS adopted it for taxpayers' online accounts. Users photograph a government ID and take a selfie, or confirm who they are with an ID.me agent on a video call, and the result is saved for reuse on other sites. Organizations that accept ID.me pay for each check or through subscriptions, and people use it for free. ID.me was founded in 2010 to verify military members for online discounts and is based in McLean, Virginia.
Explore more opportunities at ID.me