Quality & Training Team Lead
TikTok
Quality & Training Team Lead
TikTok
Short-form video platform with ads
About the team Monetization Integrity Ops plays a critical role in supporting TikTok's Trust & Safety objectives. Our primary focus is on delivering high-quality content moderation at optimal cost, ensuring minimal exposure of both the platform and advertisers to high-risk content. From an advertiser's perspective, we are committed to driving consistency and accuracy in moderation outcomes, whether automated or human-led, so that brands can build trusted, long-term, and mutually beneficial commercial relationships with TikTok. Guided by the MI team's broader mission to make TikTok the world's most trusted ecosystem and the easiest platform to advertise on, our work contributes to TikTok's overall success in several key ways: - Enabling Growth: By creating a safe and reliable advertising environment that attracts and retains global partners. - Ensuring Compliance: By upholding moderation standards that align with legal, regulatory, and brand safety requirements. - Driving Innovation: By leveraging automation, data, and human expertise to continuously improve moderation outcomes. Responsibilities - QA Team Leadership & People Management - Lead, coach, and develop a team of QA analysts and specialists, fostering a high-performance and accountable culture - Set clear performance goals, conduct regular 1:1s, performance reviews, and career development planning - Manage capacity, workload allocation, and shift coverage to ensure consistent quality output across regions - Quality Assurance Strategy & Execution - Own the end-to-end QA strategy for moderation outcomes, including audit sampling, calibration, and quality scoring methodologies - Define and maintain QA standards, rubrics, and SOPs aligned with policy and business requirements - Drive consistency and accuracy of QA evaluations across markets and vendor sites - Data-Driven Quality & Analytics - Build and maintain QA dashboards, scorecards, and reporting cadences for leadership visibility - Analyze defect trends, error patterns, and root causes to identify systemic quality gaps - Translate insights into actionable improvement plans and influence prioritization decisions - Cross-Functional Collaboration - Partner with Product, Policy, Operations, Training, and WFM teams to drive quality improvements and close feedback loops - Align regional and global stakeholders on consistent QA execution and shared quality KPIs - Represent the QA function in governance forums and business reviews - Process Optimization & Continuous Improvement - Lead root cause analysis (RCA) and corrective/preventative action (CAPA) initiatives for recurring quality issues - Identify automation and tooling opportunities to scale QA efficiency and reduce manual effort - Champion a culture of continuous improvement, calibration, and operational excellence within the team
Minimum Qualification(s): - Bachelor's degree in Business, Risk, Engineering or related field - 5+ years of experience in Risk Governance, Quality Assurance, Operations Management, or related functions, with at least 1 year in a people management or team lead role - Proven track record leading and developing QA teams in a high-volume operations or content and advertiser moderation environment - Strong expertise in risk governance and detection methodologies, audit sampling, calibration, and quality assurance frameworks - Demonstrated experience using data and dashboards to drive quality decision-making and influence stakeholders - Experience presenting QA performance and insights to leadership and cross-functional partners - Strong written and verbal communication skills (including high oral and written proficiency in Mandarin, as this role covers Mandarin-speaking markets) with the ability to coach team members and influence without authority Preferred Qualification(s): - Experience managing ambiguity, prioritizing competing demands, and driving clarity in fast-paced environments
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.
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