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Wunderman Thompson

Integrated creative, data-driven marketing agency

Senior Program Director

Program ManagementPosted on Nov 9
Full-timeKansas City, MO, USA$75k - $180k

About the Job

Requirements

  • 8–10+ years of progressive program management, PMO leadership, and digital product or commerce delivery experience, ideally in a digital consultancy, interactive agency, or high-growth direct-to-consumer product company.
  • A demonstrated track record of delivering direct-to-consumer digital commerce platforms, with familiarity with user qualification and intake journeys, transaction flows, and backend platform integrations.
  • Strong digital product ownership skills, including site hierarchy and architecture, journey mapping, backlog grooming, and requirement gathering.
  • Expertise in Agile delivery methodologies and frameworks, including Scrum, Kanban, and SAFe, with experience facilitating large-scale Program Increment planning and multi-team dependency mapping.
  • Advanced proficiency with Jira, Confluence, Monday.com, Figma, and Smartsheet.
  • Ability to structure presentation decks, lead governance workshops, and manage executive stakeholders.
  • Hands-on experience standing up new direct-to-consumer digital commerce platforms from the ground up, including consumer intake and authentication, data privacy, catalog management, and checkout flows.
  • Ability to translate business needs into detailed technical requirements, user stories, and release roadmaps.
  • Ability to define governance, create RACI matrices, map complex dependencies, and build operational processes.
  • Ability to navigate enterprise complexity, build consensus among diverse stakeholders, and keep delivery teams aligned with shared milestones.

Responsibilities

  • Serve as the strategic and operational lead for the customer experience and direct-to-consumer workstreams, partnering with senior client stakeholders and agency leadership.
  • Lead and mentor a dedicated program delivery pod and orchestrate cross-functional teams spanning experience strategy, UX/UI, technical architecture, engineering, and partner agencies.
  • Establish the engagement's operational readiness framework by mapping end-to-end processes, stakeholders, workflows, RACI models, ways of working, and team governance.
  • Own program-level RAID logs, dependency management, milestone tracking, and cross-workstream coordination across Agile release trains.
  • Champion the customer experience strategy from concept through activation, translating consumer journeys into technical user stories, backlog prioritization, and site architecture.
  • Lead and facilitate Agile ceremonies, cross-team sprint cadences, and Program Increment planning sessions across technology, design, and commercial workstreams.
  • Use Jira, Confluence, Monday.com, and Figma to maintain unified delivery visibility, transparent communications, and velocity.
  • Manage workstream scope, deliverables, and resource allocation across an enterprise-level multi-million-dollar program budget.
  • Partner with account and finance leads to monitor staffing plans, utilization, burn rates, and statement of work compliance, and proactively mitigate delivery risks.
  • Provide strategic direction while handling detailed delivery tasks such as auditing user flows, managing RAID logs, building executive narrative decks, and unblocking engineering dependencies.

Desired Qualifications

  • Healthcare, life sciences, telehealth, or digital pharmacy experience is a plus but is not required.

About the Company

Wunderman Thompson

Integrated creative, data-driven marketing agency

Wunderman Thompson blends creative advertising, data-driven consultancy, and technology to drive growth for brands. It delivers creative campaigns and brand strategies, uses data and insights to help businesses transform, and offers technology solutions such as WaterLight, a product that converts salt water into electrical power. The company earns revenue through project-based fees, retainers, and performance-based incentives. It differentiates itself with an integrated approach that combines creativity, data, and technology, backed by global clients and award-winning work. Its goal is to help ambitious brands grow by delivering measurable, impactful results.

Company size
5,001-10,000
Company stage
M&A
Total funding
Not listed
Headquarters
New York City, New York
Founded
1958

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