Full-Time

Associate Customer Success Manager

Posted on 2/4/2025

Transfr

Transfr

201-500 employees

Provides VR-based career training solutions

Compensation Overview

$75k - $85kAnnually

Mid, Senior

No H1B Sponsorship

Remote in USA

The expected territory for this role is Pennsylvania and therefore we will only consider candidates based in this area.

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • At least 4 years of experience in customer success or account management.
  • Exceptional prioritization and organizational capabilities to manage all aspects of a $2M+/- book of business.
  • Ability to work independently and manage multiple customer relationships simultaneously.
  • Technically adaptive with capability to learn new solutions, features/functionality, and communicate those in a value-added way to customers.
  • Superior verbal and written communication abilities.
  • Adept in identifying customer risks and proactively engaging customers to equip them with solutions.
  • Strong presentation, negotiation, problem-solving and analytical skills.
  • Continuous learning mindset and detail-oriented approach to the Transfr mission to create jobs.
  • Proven track record of consistently exceeding objectives - self-motivated, and driven by results.
  • Experience with SaaS renewals, preferably in EdTech.
  • Willingness to travel up to 50% of the time.
Responsibilities
  • Drive product adoption, utilization, and expansion opportunities using customer data and analytics to monitor utilization and customer health, identify patterns hindering adoption, and engage at-risk accounts with strategies to prevent churn and ensure customer satisfaction.
  • Deliver on 90%+ annual subscription renewals by maximizing clients' success with our products and engaging customers well in advance of renewal dates to secure on time renewals.
  • Ensure a seamless implementation process for customers by following the phases outlined, including onsite and virtual Professional Learning as appropriate.
  • Become knowledgeable of Transfr’s solutions and service offerings, including implementation methodologies and advanced service offerings to provide accurate and relevant information to customers.
  • Communicate utilization data that demonstrates the value creation unique for each customer on a cadence agreed upon together.
  • Contribute to the development and maintenance of self-service resources, ensuring customers have the tools they need to independently find solutions.
  • Assist in creating scalable campaigns to educate customers, reduce time to value, and foster increased product adoption.
  • Secure customer feedback and share internally to influence product roadmap.
  • Leverage a mix of automated and manual processes to maintain information flow externally and internally document all aspects of customer accounts.
  • Improve on business metrics to measure Transfr’s impact, NPS, Professional Learning and other metrics to provide Transfr with insight into the health of its customer relationships and areas to improve.
Desired Qualifications
  • Experience with SaaS renewals, preferably in EdTech.

Transfr provides immersive virtual reality (VR) training programs designed to enhance career training and workforce development. These programs simulate real-world job environments, allowing learners to gain practical experience and explore various career paths without needing to be physically present in a workplace. By collaborating with schools, businesses, and government agencies, Transfr ensures that its training solutions are accessible and tailored to meet the specific needs of different industries. Unlike traditional training methods, Transfr's VR approach offers hands-on experience in high-demand fields, helping learners acquire critical job skills. The company's goal is to create pathways to well-paying jobs and support workforce development initiatives, ultimately bridging the gap between education and employment.

Company Size

201-500

Company Stage

Series C

Total Funding

$85.7M

Headquarters

New York City, New York

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Transfr's VR Workforce Training won Fast Company's 2024 World-Changing Idea award.
  • The company expanded its leadership team with experienced executives for strategic growth.
  • Transfr's VR simulations are endorsed by the National Consortium for Health Science Education.

What critics are saying

  • Increased competition from VR training providers like Strivr and Mursion.
  • Rapid technological advancements in VR hardware may increase operational costs.
  • Economic downturns could reduce budgets for VR training investments.

What makes Transfr unique

  • Transfr offers a unique VR apprenticeship model with a virtual coach for trainees.
  • The company focuses on high-demand fields not requiring a four-year degree.
  • Transfr partners with educational institutions, businesses, and government agencies for tailored training.

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Benefits

Flexible Schedule

Generous parental leave

401(k)

Health, Dental & Vision

Promote From Within

Company Outings

Company Equity

Paid Sick Days

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

5%

2 year growth

9%
Yahoo
Mar 5th, 2025
Arc Otsego offers virtual reality training

The Arc Otsego has announced the launch of a partnership with Transfr and its virtual reality-based career exploration and and skills training solutions.

Yahoo Finance
Aug 13th, 2024
Transfr Ranks No. 106 on the 2024 Inc. 5000

Transfr ranks No. 106 on the 2024 Inc. 5000.

LenConnect
Jun 12th, 2024
Free Career Camp offers the latest in career exploration for teens and young adults

Michigan Works Southeast recently acquired Transfr virtual reality headsets that allow users to experience different career activities, the release said.

Business Wire
May 14th, 2024
Transfr Named Winner In Best World-Changing Idea North America Category Of Fast Company’S 2024 World Changing Ideas Awards

NEW YORK--(BUSINESS WIRE)--The winners of Fast Company’s 2024 World Changing Ideas Awards were announced today, highlighting fresh sustainability initiatives, cutting-edge AI developments, ambitious pursuits of social equity, and other creative projects that are helping mold the world. Transfr’s VR Workforce Training offering has been named the Best World-Changing Idea North America. The solution received additional acknowledgment with an Honorable Mention in the Education category. Transfr’s platform hosts more than 300 simulations that focus on careers in industries that do not require a four-year degree, including Automotive, Aviation, Construction, Diesel, Electrical, Hospitality and Tourism, Manufacturing, and Healthcare. This year’s World Changing Ideas Awards showcase 50 winners, 127 finalists, and 172 honorable mentions—with health, education, energy, and AI among the most popular categories. A panel of Fast Company editors and reporters selected winners from a pool of more than 1,300 entries across climate, social justice, wellness, politics, technology, corporate social responsibility, and more

Yahoo Finance
May 14th, 2024
Transfr Named Winner In Best World-Changing Idea North America Category Of Fast Company'S 2024 World Changing Ideas Awards

From a solution to repurpose cold plasma to treat seeds to 3D printed living seawalls, the eighth annual awards honor new and inspiring solutions to the most daunting challenges of today.NEW YORK, May 14, 2024--(BUSINESS WIRE)--The winners of Fast Company’s 2024 World Changing Ideas Awards were announced today, highlighting fresh sustainability initiatives, cutting-edge AI developments, ambitious pursuits of social equity, and other creative projects that are helping mold the world. Transfr’s VR Workforce Training offering has been named the Best World-Changing Idea North America. The solution received additional acknowledgment with an Honorable Mention in the Education category. Transfr’s platform hosts more than 300 simulations that focus on careers in industries that do not require a four-year degree, including Automotive, Aviation, Construction, Diesel, Electrical, Hospitality and Tourism, Manufacturing, and Healthcare.This year’s World Changing Ideas Awards showcase 50 winners, 127 finalists, and 172 honorable mentions—with health, education, energy, and AI among the most popular categories. A panel of Fast Company editors and reporters selected winners from a pool of more than 1,300 entries across climate, social justice, wellness, politics, technology, corporate social responsibility, and more. Several new categories were added this year, including beauty and fashion, health products, health services, materials, and science and technology

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