Director Logistics Operations Management - Logistics Operations

Job Description

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The Regional Director, Logistics Operations (RDLO) is the single point of accountability for safe, compliant, and cost-effective end-to-end logistics execution across one of Mondelēz International’s five US regions (Northeast, Southeast, Great Lakes, Mountain South, Pacific Mountain). Reporting to the Senior Director, Logistics & Distribution, the RDLO leads the region’s company-operated Direct Store Delivery (DSD) branches, hub RDC and cross-dock flows, private fleet, and third-party logistics (3PL) partners, covering warehouse, transportation, and delivery operations. The role owns the regional operating budget and cost-per-case performance, safety and DOT compliance, customer service, and labor relations, and translates US Logistics strategy into consistent, standardized execution at every site.  

This is a critical leadership role with geographically dispersed teams; the incumbent is based in the assigned region and travels up to 50%. 

• Principal Accountabilities (The following is intended to describe the general nature and level of work being performed.  It is not an exhaustive list of all expectations.): 
• Safety & DOT Compliance Leadership: Own a safety-first culture across all regional sites and fleet. Drive reduction in TRIR/lost-time injuries and preventable vehicle accidents; ensure full compliance with OSHA and DOT/FMCSA requirements (Hours of Service/ELD, driver qualification files, CSA scores, drug and alcohol program). Use video telematics and HOS violation trends to drive driver coaching and root-cause corrective action. 
• Food Safety, Quality & Food Defense: Ensure adherence to food safety, quality, and food defense requirements (e.g., FDA, FSMA Sanitary Transportation, Mondelēz quality standards) across warehouse, transport, and delivery, maintaining audit readiness at every site. 
• Regional Operations Execution: Lead daily warehouse (receiving, picking, loading) and delivery operations to plan, delivering a consistent service level while adapting to changing customer and volume demands. Deploy and sustain standard work, the Daily Management System (DMS), and national programs and tools, ensuring sufficient operational capacity to meet business needs, including peak and promotional periods. 
• P&L, Budget & Cost-to-Serve: Own the regional operating budget across labor, fleet, facility, and 3PL spend, including annual budget (AC) and forecast cycles. Deliver cost-per-case targets through productivity (cases per hour, stops and cases per route), overtime, route optimization, and fleet cost-per-mile management, ensuring best-in-class financial controls and governance are in place. 
• Customer Service & Commercial Partnership: Deliver on-time, in-full store-level service. Drive down shortages, damages, customer claims and deductions through root-cause analysis. Partner with Sales, Customer Service, and Planning to support key accounts, new item launches, and promotional execution. 
• Fleet & Asset Management: Manage private fleet and material handling assets for utilization, uptime, maintenance compliance, and lifecycle cost; maintain facility condition and develop CAPEX proposals for equipment, facility, and technology needs. 
• Labor Relations & Workforce Planning: Lead in union and non-union environments: administer collective bargaining agreements, resolve grievances, and support contract negotiations. Own regional workforce planning, driver and warehouse recruiting, retention, and turnover reduction. 
• 3PL & Service Provider Governance: Select, manage, and develop long-term relationships with regional 3PL and service providers. Govern performance through contract compliance, controllable-metric scorecards, and Quarterly Business Reviews; negotiate amendments and drive corrective action plans. 
• Continuous Improvement, Projects & Sustainability: Lead Lean/continuous improvement programs that reduce cost, improve service, and lower the carbon footprint (miles, fuel, idle time). Execute large projects in the region, including branch consolidation or relocation, new facilities, automation, and technology deployments (e.g., SAP S/4HANA, WMS/LMS, routing, handheld and scanning tools), on time and on budget. 
• Business Continuity & Risk Management: Establish and maintain business continuity plans for every regional site covering weather, labor disruption, facility, system, and partner failure; ensure compliance with legal requirements and company policies. 
• Performance Management & Reporting: Own regional KPI performance (safety, service, cost, quality, people) and the monthly performance review cadence; use data and analytics to identify gaps, lead root-cause problem solving, and hold site leaders accountable to targets. 
• Leadership, Talent & Best-Practice Sharing: Build and lead a high-performing, geographically dispersed team of branch and site leaders. Own succession planning and bench strength, coach and develop leaders, and drive engagement. Partner with peer RDLOs to share and adopt best practices and standardize processes across the national network.

Core Competencies:

• Customer Focus:  Develops and maintains mutually respectful and trusting relationships with internal and external customers and concentrates on meeting or exceeding their expectations. Uses customer information and feedback to continuously improve service. Acts, plans, and executes with customer needs at the forefront. 
• Integrity: Conducts self in an honest and truthful way. Is consistent in words and actions. Maintain confidential information and projects; acknowledges and learns from mistakes without blaming others. Puts others and the organization ahead of personal gain. 
• Effective Communication: Communicates clearly in writing and orally, adapting to a variety of settings and audiences, from the shop floor and union representatives to senior executives, so that messages are understood completely and accurately. 
• Teamwork and Collaboration: Can collaborate effectively to solve problems and achieve goals. Creates an open and transparent environment to obtain the best results by sharing knowledge and information. 
• Accountability: Holds self and others accountable for all work actions and results; follows through on commitments; implements decisions that have been agreed upon. 
• Problem Solving: Applies structured methodologies (e.g., root-cause analysis, Lean tools) to problem solving through effective data collection and analysis. Is open to and creative in sourcing data, looks past the obvious answer, judges based on facts, and provides accurate and effective solutions. 
• Planning, Organizing and Prioritizing: Accomplishes work by assigning resources effectively and efficiently and using tools that permit the required time and effort to undertake multiple activities and achieve multiple priorities. Able to anticipate the scope and complexity of situations. Is prepared and expects barriers, challenges, uncontrollable variables and adjust plans, accordingly, measuring results. 
• Safety Leadership: Treats safety as a non-negotiable value. Models safe behaviors, stops unsafe work, and holds leaders accountable for hazard identification, incident investigation, and corrective action. Uses leading indicators and coaching, not just lagging results, to prevent injuries and accidents. 
• Motivating Others: A supportive and collaborative leader and colleague who assesses individual's motivations to push them to achieve and contribute at their peak performance level.  Provides information and empowers others, providing recognition and guidance at all levels, sharing ownership of results.  People feel energized and engaged when working with or for this person. 
• Managerial Courage: Communicates directly and completely, delivering constructive feedback or contributing ideas, even in conflict or disagreement. Embraces tough situations and decisions as part of their role as a leader. Makes decisions that are best for the business or the team, even when they may negatively impact others. 
• Leading Through Change: Leads teams through new technology, process, and network changes by explaining the why, engaging front-line employees and labor partners early, removing barriers, and sustaining adoption until the new way of working is the standard. 

More about this role

• Bachelor’s degree in supply chain management, operations, engineering, business, or related field, or equivalent experience; MBA, APICS/ASCM certification, or Lean Six Sigma certification preferred. 

• 10+ years of progressive logistics operations experience in a CPG/FMCG, food, or beverage environment, including 7+ years leading multi-site operations with large hourly workforces across a multi-state geography. 

• Direct Store Delivery (DSD) or route-based delivery experience strongly preferred (e.g., snack, beverage, bakery, dairy). 

• Private fleet operations experience with demonstrated command of DOT/FMCSA compliance (HOS/ELD, driver qualification, CSA, drug and alcohol programs). 

• Experience leading both company-operated and 3PL operations, including negotiating and governing 3PL contracts. 

• Union environment experience, including CBA administration, grievance resolution, and support of labor negotiations. 

• Proven budget accountability and financial acumen, with understanding of cost structures for in-house and outsourced operations and experience developing CAPEX proposals. 

• Track record of delivering large projects such as new distribution facilities, network consolidations, automation, or technology deployments. 

• Working knowledge of SAP (S/4HANA, eWM), WMS/LMS, transportation and route planning systems, video telematics, yard management, and control tower tools. 

• Strong analytical skills, including advanced Excel and BI tools (e.g., Power BI), with experience building and using KPI frameworks to drive results. 

• Demonstrated ability to build effective teams, develop leaders, and lead remotely, with strong influencing, negotiating, and senior stakeholder management skills. 

• Valid driver’s license and ability to travel up to 50% within the region and to national meetings. 



Salary and Benefits:

The base salary range for this position is $142,700 to $235,455; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results and eligibility to participate in our long-term incentive program.

In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and  Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.  

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

Job Type

RegularWarehousing & Logistics Operations ManagementCustomer Service & Logistics