IHG

Global hotel company

Houseperson

Janitorial ServicesConfirmed live in the last 24 hours

Full-timeOhio, USA$17.50 /hrIn-person

About the Job

Requirements

Basic reading, writing, and math skills are required.
The role requires the ability to carry or lift items weighing up to 75 pounds and push or pull items weighing up to 300 pounds.
The role requires frequently standing and moving about the facility, handling objects and equipment, and bending, stooping, and kneeling.
Communication skills are used significantly when interacting with guests and employees.
Reading and writing abilities are used often when reading assignments and completing checklists.

Responsibilities

Assist room attendants on assigned floors, including handling heavy items such as mattresses and linens.
Collect dirty linens from room attendant carts and closets and transport them to the laundry area.
Deliver fresh linens and other supplies to room attendant carts and staff throughout the day.
Deliver and retrieve items requested by guests and housekeeping staff in a timely and efficient manner.
May assist with stripping linens from rooms and cleaning public areas.
Monitor and control housekeeping supplies and amenities and minimize waste.
Promote teamwork and quality service through daily communication and coordination with other departments.
Report needed repairs or unsafe conditions to a supervisor.
Respond to guest complaints and ensure corrective action is taken to achieve guest satisfaction.
Clean designated areas, including public restrooms, fixtures, vending areas, storage areas, and other public areas on assigned floors.
Maintain cleanliness and organization of floor closets and vending areas by removing trash, wiping shelves and counters, sweeping and waxing floors, and storing items appropriately.
May collect newspapers and other items for recycling.
May assist with deep-cleaning projects and other duties as assigned.
May be required to work nights, weekends, or holidays.

Desired Qualifications

Some housekeeping experience is preferred.
The ability to speak English is preferred.

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas.Deliver and retrieve items requested by guests and housekeeping staff.

At IHG Hotels^® we want our guests to relax and be themselves which means we need team members to:

Be you – by being natural, professional and personable in the way you are with people

Get ready – by taking notice and using your knowledge so that you are prepared for anything

Show you care – by being thoughtful in the way you welcome and connect with guests

Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

•Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

Promote teamwork and quality service through daily communication and coordination with other departments.
Report to supervisor needed repairs or unsafe conditions.

GUEST EXPERIENCE

Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

IC/JD_Custom Template/CMH-AMER/EN-US/US/04.2012

RESPONSIBLE BUSINESS

May collect newspaper and other items for recycling.
Assist room attendants with heavy items such as mattresses and linens.Deliver linens and other supplies to room attendants.
Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills.Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling,

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when reading assignments and completing checklists.
May be required to work nights, weekends, and/or holidays.
The rate of pay for this role is $17.50/hr.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

IHG