Full-Time
Customer Satisfaction Advocate
Confirmed live in the last 24 hours
Pavilion Payments
51-200 employees
Integrated payment solutions for gaming industry
Entry
Las Vegas, NV, USA
This position is onsite.
- Requires a high school diploma or its equivalent.
- Superior customer service skills (retail, hotel, restaurants, etc.)
- Self-motivated
- Excellent communication both written and verbal
- Attention to detail.
- Excellent typing skills
- Basic understanding of Computers
- Experience working with G Suite (Google Suites)
- Experience working with Gaming
- Experience working with HubSpot
- Experience working with FACS system AS400
- Responds to customer inquiries by telephone or e-mail to provide non-technical/basic technical problem resolution.
- Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer.
- Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed.
- May utilize a customer relationship application or database to record activities and research product information.
Pavilion Payments provides integrated payment solutions specifically designed for the gaming industry, catering to gaming operators such as casinos and online gaming platforms. Their services include self-service kiosks, ATMs, eCheck services, cash advances, and delayed settlements, all managed through a single platform. This integration simplifies the payment process and enhances the customer experience. Unlike many competitors, Pavilion Payments maintains control over the entire payment process, from transaction initiation to final settlement, which improves efficiency and reduces costs. The company's goal is to transform the gaming payment landscape by delivering secure and seamless payment experiences.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Las Vegas, Nevada
Founded
1995
Simplify's Take
What believers are saying
- The appointment of Dan Connors as CEO, with his extensive leadership experience, could drive significant growth and innovation.
- Pavilion Payments' funding of responsible gaming research demonstrates a commitment to ethical practices, potentially enhancing its reputation and customer trust.
- The launch of new services like Mobile Jackpot and the iGaming Software Development Kit indicates a strong focus on technological advancement and market expansion.
What critics are saying
- The highly specialized focus on the gaming industry may limit Pavilion Payments' market reach compared to more diversified competitors.
- Challenges in the widespread adoption of responsible gaming tools could impact the effectiveness of their ethical initiatives.
What makes Pavilion Payments unique
- Pavilion Payments offers a vertically integrated payment solution specifically tailored for the gaming industry, unlike competitors who may serve multiple sectors.
- Their comprehensive suite of services, including self-service kiosks, ATMs, eCheck services, and cash advances, provides a one-stop-shop for gaming operators, enhancing operational efficiency.
- The company's focus on both physical and digital gaming experiences positions it uniquely in a rapidly evolving market.
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