Kettle Coordinator

Responsibilities:

• In collaboration with the ManagerofIntegrated Mission and the KettleCampaignCommittee, gives direct oversight to the Ministry Unit’s annual Christmas Kettle Campaign.

• Working with the Operations Managerand Manager of Integrated Mission,assistsinthe recruitmentandselectionof Kettle team members.

• Providesorientation and ongoing supervision of Kettle team members (employees and volunteers), including drivers,kettle hosts,and volunteers.

• Plans and leads Kettleorientation/trainingsession(s)with the help of other staff members.

• In collaboration with the CommunityEngagement/Volunteer Coordinator, works diligently togrowthe volunteer base for the Kettle Campaign (both individuals and groups) and deploys volunteers effectively.

• Comfortableand proficient incommunicating regularly by phone with stakeholders (volunteers, host sites, workers, and other community partners).

• Coordinates schedulesfor kettlehosts, respondingto emergencies andabsences, etc.

• Effectivelytrouble-shootskettle schedules to ensure maximum coverage so that Campaign goals are realized or exceeded.

• Ensures needed Kettle Campaign supplies are created/ordered/securedin a timely mannerand stocked at locations on a dailyor as-needed basis.

• Requestsrequired insurance certificates for kettle locationstoThe Salvation Army’s divisional headquartersand provides certificates to kettle locations’ officialcontacts.

• Oversees relationshipswith hostlocations, coordinates Campaign scheduling, and ensures appropriate/meaningful thanks is extended tosupporting organizationsduring the Campaign.

• Orders, receives, and implements the use of Tip Tap machines for the duration of the Campaign and packs and returns within specified deadline.

• Coordinatesthe delivery, set up and takedown ofkettle stands, buckets and Tip Tap machines.

• Coordinates drop-offsand pick-upsof all kettles/bucketsdailyduring the Campaign,in accordance withestablished schedules.

• Recordsstatistical data and timesheets forincome reporting and payroll functions.

• Performs other job-related duties as required to ensure a safe and secureenvironment.

WORKING CONDITIONS:

• The incumbent’s work environment isanoffice settingand off site in the community during the kettle campaign.

• The incumbent will work under the following disagreeable conditions: 

• Stressful situations, including dealing with erratic and sometimes antagonistic behaviors

• Verbal abuse

• Work schedule affecting lifestyle 

• LocaltravelrequiredforKettleCampaign.

• The incumbent may be exposed to the risk of minor to moderate injury or illness due to:

• Physical attacks by others 

• Exposure toinfectiousdiseases

• Sharp objects

• Driving in winter weather (heavy rainfall, sometimes snowy conditions)

• Moderate physical exertion causing fatigue;requiredtolift upto40pounds.

• The performance of the job requiresfrequentlyinteracting withguests, attentive listening, and moderate attention when recording information. 

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications: 

Education, Qualifications and Certifications:

• Completion ofa high school diploma plus a formalcertificateprogram or specialized coursesisrequired.

• First Aidlevel 1and Non-Violent CrisisInterventionTrainingareassets.

Experience and Skilled Knowledge Requirements

• Class 5 Driver’s Licensewith clear driving recordarerequired.

• The incumbent must havea minimum oftwoyearsof related experience.

• Previousfundraising and supervisory experienceisan asset.

• Experience workingwithand leading volunteers will be an asset.

• Experience using Salesforce for managing volunteers is a strong asset.

Skills and Capabilities: 

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

• Work in compliance withHealth and SafetyRegulations and abide by The Salvation Army’s health and safety policies and procedures.

• Strong communicationskills – written and interpersonal, with the ability to makeand communicatedecisions and work on acollaborativeteam.

• Organizational skills – attentive to details, scheduling, and capable of working in a fast-paced environmentthat requires daily problem-solving.

• Technological skills – Microsoft Office andSalesforce.

• Integrity – High standard of integrity, judgement, confidentiality, and trustworthy management of funds.

• Patience and ability to de-escalate situations.

• Strong service ethic anda friendlydisposition with thepublic.

• Adaptability andadept at dealing withfrequentinterruptions.

• Willingness to work with people from diverse backgrounds.

•  Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Hours of Work

• Before Christmas campaign:35hrs/wk, Monday to Friday, 8:30am-4:00pm from Septemberup to mid-November.

• During Kettle campaign: Up to40hrs/wk, Tuesday to Saturday, 12pm-8pmor 12:30pm-8:30pmfrommid-November toDecember24th.

• Flexibility on work schedule throughouttheChristmas Kettle Campaign.