Airport Operations Manager

Job Description

• Drive safety, operational performance and customer experience while leading a diverse airport operation
• Be accountable for the success of a strategically significant airport within the Qantas network
• Permanent full-time leadership opportunity based in Canberra

At Qantas, we represent Australia to the world. We’re known for our spirit, mateship and a can-do attitude.  The aviation sector doesn’t stand still. Challenged to adapt and change, we’ve responded by reinventing our customer experience, broadening our business and achieving what was thought impossible.

As the Manager Canberra Airport, you will be responsible for the overall leadership and performance of Qantas' Canberra operation, one of the network's most strategically significant ports.

Reporting to the Head of Airports – NSW & ACT, you will lead the Customer Service team and maintain oversight of the Ground Operations and Fleet Presentation Ground Service Providers. You will also establish and maintain close relationships with all operational areas including Engineering, Catering, Cabin Crew, Lounges, Flight Operations and third-party providers. You'll be accountable for delivering outstanding safety, customer, operational, people and financial outcomes while ensuring the airport operates efficiently and effectively every day.

This is a highly visible leadership role requiring a strong on-airport presence, exceptional stakeholder management and the ability to balance strategic thinking with operational excellence. You'll work closely with internal and external stakeholders including airport authorities, government agencies, suppliers and operational leaders to ensure Canberra continues to deliver exceptional outcomes for our customers and our business.

You'll have:

• Demonstrated leadership experience within a complex operational environment
• Proven ability to lead large and diverse teams through change while maintaining high levels of engagement and performance
• Strong people leadership capability, with experience developing leaders and building high-performing teams
• Experience driving operational excellence, safety performance and customer outcomes simultaneously
• Strong commercial acumen, including experience managing budgets, resources and business performance
• Exceptional stakeholder management and influencing skills, with the ability to build strong relationships across multiple levels of an organisation and with external partners
• Demonstrated experience managing industrial environments and fostering productive employee and union relationships
• Strong analytical, planning and problem-solving skills, with the ability to make sound business decisions in a fast-paced environment
• A thorough understanding of safety management systems and a genuine commitment to creating a strong safety culture
• Tertiary qualifications in business, logistics or a related discipline, or equivalent industry experience

Why the Qantas Group?

At the Qantas Group, we're committed to delivering exceptional experiences for our customers while connecting communities across Australia and around the world. As the leader of our Canberra operation, you'll have the opportunity to influence outcomes across safety, customer experience, people and commercial performance, while leading a highly visible and strategically important part of our network.

You'll join a team where collaboration, innovation and leadership are valued, and where you'll have opportunities to develop your career across a broad range of operational and leadership pathways. Whether your future lies in airport operations, regional leadership or broader group opportunities, we'll support your growth and development along the way.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We'll give you access to thousands of rewards: Through our partnerships we can offer discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

Applications close at 11:59pm (AEDT) on Sunday, 22nd November.

Qualifications

Additional Information