Manager – Site Reliability Engineering

Key Responsibilities

Capacity Ingestion and Management:

-Supports team members designing and architecting infrastructure and/or service according to terms for reliability and functionality.

-Supervises immediate team members and provides day-to-day direction to help forecast demands for infrastructure and respond to capacity needs, ensuring systems have sufficient resources to handle current and future workloads.

-Assists team members in collaborating with the software development team to develop infrastructures and features that are reliable and scalable according to deployment requirements.

-Develops team members' ability to identify opportunities for and drive prototyping (e.g., testing new applications or infrastructures, assisting in onboarding).

Incident and Service Lifecycle Management:

-Advises team members on performing data collection, triage, technical analysis, and redirection and recommends methods to maintain and optimize operations and infrastructure reliability.

-Provides support to team members monitoring services, ensuring they maintain up-to-date knowledge of performance and document their condition.

-Leverages working knowledge to aid team members in performing incident response, root cause analyses, and/or maintenance on assigned services (e.g., software installs, version upgrades, security updates, backup and recovery).

-Reviews health and performance reporting and recommends appropriate actions based on trends in data.

-Helps team members follow procedures to perform provisioning to support infrastructure, applications, and services.

-Educates team members on performing decommissioning (e.g., shutting down servers, removing data from databases) to remove objects that are no longer needed.

Automation:

-Trains team to identify opportunities for automation and assesses potential benefits.

-Reviews automation tools or scripts developed by team members and provides feedback.

-Coaches team members to conduct testing to ensure automation performs the task correctly and produces expected results.

Technical Communication and Guidance:

-Trains and enables team members to communicate the scale, capacity, security, performance attributes, and requirements of services and technology within and sometimes beyond immediate team.

-Reviews and helps team members understand the potential impact of infrastructure, feature, and tool changes, considering their impact on team operations.

Troubleshooting and Resolution:

-Serves as the team's escalation point for incidents and other moderately complex issues arising within Oracle services.

-Recommends methods to resolve technical issues spanning various services, coaching team members to investigate and debug products in order to reach SLOs (service level objectives).

-Reviews documentation for accuracy and trains team members to perform root cause analyses according to standard reporting methods.

-Coaches team members to independently perform post-mortem procedures to prevent incident reoccurrence.

Innovation and Improvement:

-Enables team members to experiment with new tools and technologies and helps assess their potential impact on and improve infrastructure performance and reliability, ensuring adherence to security standards.

-Supervises the execution of improvements for performance bottlenecks and deployments to ensure efficient resource usage, speed, and scalability.

-Develops team members' knowledge of site reliability trends and shares new information to help them build, test, deploy and run services.

-Trains team members to perform analyses and provide clear data on production to contribute to business development decisions (e.g., design changes).

Core Responsibilities

Planning & Execution:

-Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements. Delegates work across the team and helps them prioritize their work. Identifies resource needs and adapts plans based on changing priorities and business needs.

Collaboration & Partnership:

-Strengthens collaborative partnerships across teams to align expectations and shared objectives. Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration. Practices active listening and asks insightful questions to promote an inclusive culture.

Problem Solving:

-Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate. Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors.

Continuous Learning:

-Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements. Uses feedback and training to elevate personal and team skills, modeling a commitment to learning. Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing.

Continuous Improvement:

-Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Reviews and provides feedback on team members' ideas and seeks input from others on alternative approaches and methods for improving work.

Performance and Development:

-Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations. Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals. Identifies development opportunities to help team members improve performance. Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.