Full-Time

Multi-Unit General Manager

New York City

Updated on 6/11/2024

Blank Street

Blank Street

201-500 employees

Affordable coffee with app-based ordering

Consumer Goods

Compensation Overview

$80kAnnually

+ Bonus + Equity + Blank Street swag + Free coffee

Mid

New York, NY, USA

Required Skills
Sales
Communications
Management
Requirements
  • 3-4 years of experience managing and leading operations in high growth hospitality/consumer brands
  • Experience in multi-unit or multi-department management
  • Track record scaling and managing hospitality teams
  • Track record managing inventory and supply chain ordering
  • Experience working in a unionized environment is a plus
  • Highly effective interpersonal and communication skills
  • Hands-on and highly action-oriented
  • Excellent organizational skills and ability to perform under pressure and time constraints
  • Deep knowledge and interest in specialty coffee
Responsibilities
  • All schedules and timecards completed according to state law and adhering to FWW laws
  • Responsible for the timely recruitment of super star talent for backfills, additional staff needed for seasonal peak sales trends or for new store openings in hand with our people team
  • Owning the development and growth of your teams, while also taking care of any performance-related issues to support your Assistant General Managers in maintaining a world-class team
  • Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty and goodwill
  • Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning on feedback to improve
  • Be a champion of your store's financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy-in to share the same vision
  • Maintain operational excellence in the way of store environment, cleanliness, and brand expectations, achieving company standard scores and above via our auditing platform
  • Own all ordering, vendor relations, waste management, inventory counts, and general compliance of our Inventory Management System
  • Ensure all locations under your leadership meet quality audit standards
  • Own celebrating positive customer feedback and investigating any and all negative comments to ensure we are listening and adjusting where necessary
  • Own the underlying P&L of each individual store under your management. Constantly diagnose areas of improvement and come up with creative solutions to drive better performance while ensuring you are operating within labor budgets

Blank Street Coffee provides an excellent working environment by blending technology and tradition in the coffee industry. At the core of its operations, the company leverages app-based ordering, pickup, and delivery alongside a robust customer rewards program, ensuring not only convenience for its customers but also an engaging and progressive workplace for its employees. This focus on accessibility and efficiency makes it a leader in the modern coffee retail space, offering team members a dynamic and fulfilling career experience.

Company Stage

N/A

Total Funding

$121.4M

Headquarters

Brooklyn, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

22%

1 year growth

58%

2 year growth

144%