Program Supervisor 2

Job Overview

Location/Schedule: This position is based out of the Kerns building in NE Portland, OR, but is a community-based position. The schedule for this position is Sunday through Thursday, 10:00 a.m. to 6:30 p.m., but will require flexibility to accommodate program needs. 

Position: Program Supervisor II

Program: Project Respond

Cascadia's Mission and Vision:

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life.

Position Description: The Program Supervisor II works as part of an interdisciplinary team and is responsible for ensuring program activities are administered effectively and in accordance with guidance from program leadership. This position provides direct supervision to staff, manages crisis response, and is responsible for management of the day-to-day activities of the program.    

This position must understand, appreciate, and respect the differences within our Cascadia community. As such, it is expected that this position promotes integrated care, our vision of trauma-informed and person-first approaches and helps create a work environment of acceptance.

Essential Responsibilities

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary. 

General:

• Provide leadership and oversight of day-to-day program operations, integrating best practices and evaluating service delivery.
• Communicate and collaborate effectively with internal and external stakeholders to ensure continuity of care.
• Foster collaboration among team members as well as across the organization.
• Provide regular updates to management and communicate relevant information to frontline staff.
• Manage resources efficiently in accordance with established procedures and policies; monitor operations to ensure quality and consistency.
• Oversee and approve timekeeping and leave requests in compliance with organizational policies.
• Support staff to ensure alignment with program goals and objectives.
• Organize day-to-day workflows to support staff and ensure high-quality care for the individuals we serve.
• Prepare reports as requested; monitor expenditures and the use of agency and program resources; recommend and implement strategies to improve efficiency.
• Apply Feedback Informed Treatment (FIT) practices as part of the service delivery team, in alignment with Cascadia and the program’s current level of FIT implementation.
• Perform other duties as assigned.

Regulatory & Compliance: 

• Comply with laws, regulations, policies, and procedures under which the program and company operate.
• Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.

• Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
• Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
• Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements. 
• Adhere to mandatory abuse reporting laws; understand and abide by federal regulation of Alcohol and Drug information, 42CFR Part 2 and HIPAA regulations.
• Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
• Complete assigned employee training in compliance with program and company requirements.
• Provide guidance, support, and training to staff in alignment with company mission and values.
• Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.

Supervisory Oversight:

• Provide regular supervision, coaching, and annual training oversight for direct reports to ensure that program goals and objectives are met.
• Ensure completion of personal and team documentation, including but not limited to assessment, treatment, clients’ progress and other activities, as required. 
• Provide input and feedback to program leadership regarding program and training needs.    
• Establish work plans and priorities for staff members, assess the progress of staff members.  
• Promote and complete annual employee training requirements on a timely basis.
• Demonstrate commitment to continuing professional development.

• Participate in a 24/7 Administrator On-Call (AOC) rotation shared between leadership as scheduled.

Qualifications

Education:

Required:

• Must have a master’s degree in a behavioral science field from an accredited college or university. Demonstrate the competencies to become credentialed as a QMHP as outlined in the Oregon Administrative Rules (OAR). Certification must be current and in compliance with the OAR’s. Must meet the requirements to be credentialed as a Qualified Mental Health Professional (QMHP) through MHACBO.

Experience:

Required:

• A minimum of three years of relevant post-graduate work experience.

Preferred:

• Supervisory experience.
• Experience within a safety net organization

Specialized Knowledge, Skills, and Abilities:

• Ability to use computer hardware and software, including Microsoft Office Suite, to perform essential functions.
• Familiarity with recovery models, motivational interviewing, and evidence-based practices.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with clients, staff, internal and external stakeholders.
• Strong problem-solving skills and analytical abilities
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team.

Other:

• Possess a valid driver’s license, minimum of one year driving history, ability to pass Driver Motor Vehicle (DMV) check and complete the Cascadia online Defensive Driving course.

• Ability to perform CPR, First Aid, and effectively use AED equipment. CPR/ First Aid certifications are required and must remain current.

Working Conditions

Environmental: Work is performed in one or more of the following: administrative and clinical offices, acute care settings and community setting including client residences, correctional facilities, shelters, hospitals, public places and other social service sites. Meal periods and breaks are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for aggressive behavior, exposure to disease, biohazards, noise, and contaminants.

Mental Demands: The work assigned is diverse and involves addressing new and unusual circumstances. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. In addition, this position requires exercising sound judgment.

Cascadia is an Equal Opportunity Employer. If you need assistance or accommodation due to a disability, contact us at 503-963-7654.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours + pro-rated) including:

• Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!

• Medical and Dental Coverage (begins 1st of the month following hire date)

• VSP Vision Discount Plan

• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)

• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)

• Short-Term Disability, Long-Term Disability, and Life Insurance

• Paid Bereavement and Jury Duty Leave

• Length of Service Award

• Voluntary Life Insurance

• Supplemental Insurance

• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)

• Bike to Work Reimbursement

• Discounted Fitness Memberships

• Trauma Support Team

Starting Rate Range in USD ($)