Operations Center Engineer 1 - Operations Centre

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

Are you ready to be at the heart of a global fintech leader?
Checkout.com is seeking a forward-thinking and technically curious Operations Center Engineer I to join our cutting-edge Global Operations Center. This is not your typical support role. You will be a vital part of the team that ensures the stability, performance, and security of the core infrastructure that powers our global platform.
Forget waiting for things to break. As an Operations Center Engineer, you will proactively monitor our complex hybrid environment, identify potential issues before they impact our services, and contribute to the automation that keeps us running at peak performance. You will gain hands-on experience with industry-leading technologies like AWS, Cisco networking, and Terraform, making a tangible impact on a global scale. If you are a problem-solver with a passion for cloud and infrastructure technologies, we want you on our team.

What You Will Be Doing:

• Proactive Monitoring & Incident Management: Serve as a first responder for alerts from our sophisticated monitoring systems, analyzing and troubleshooting issues across our cloud (AWS) and on-premise (Cisco) infrastructure.

• Infrastructure Operations: Take ownership of incidents, working with senior engineers to resolve complex technical issues and prevent recurrence.

• Automation & Efficiency: Utilize and contribute to our Infrastructure-as-Code practices, with opportunities to work with tools like Terraform to automate responses and deployments.

• Collaborative Problem-Solving: Work closely with Engineering, Security, and Application Support teams to ensure swift resolution of any service-impacting events.

• Process Improvement: Adhere to and help refine our ITSM and operational processes, ensuring we maintain the highest standards of service delivery and availability within our SLAs.

• Global Impact: Communicate effectively with stakeholders across the business during incidents and provide clear, concise updates.

About You:

• A degree in IT, Computer Science, Engineering, or a related field is a strong asset.

• While we welcome promising fresh graduates, 1-2 years of experience in a Systems, Network, Security, or NOC role would be an advantage.

• Foundational knowledge of cloud technologies is essential; hands-on experience or certifications in AWS are highly desirable.

• Familiarity with Cisco environments is a plus.

• Exposure to or a strong desire to learn Infrastructure-as-Code principles and tools like Terraform.

• Familiarity with monitoring tools (e.g., Datadog, Grafana, Prometheus, Nagios) and their role in a proactive operational environment.

• Excellent troubleshooting skills across Windows and Mac OS environments.

• A collaborative, can-do attitude with strong communication skills and the ability to perform under pressure.

• A deep-seated curiosity and eagerness to learn and grow in a fast-paced, global technology company.

• Flexibility to work on a 24/7 shift rotation, including weekends and public holidays, to ensure continuous global operations.
  
  Join us at Checkout.com to build the future of commerce. If you are ready to launch your career in a forward-looking operational role and move beyond traditional support, apply now!

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram