One to two years of spa management experience in an international-standard spa.
Previous experience in a five-star hotel spa.
Competence in operations management, financial reporting and budgeting, human resource management, public relations and marketing, stock and retail management, customer service, and industry analysis.
Strong leadership skills.
Ability to motivate others and strong management skills.
Analytical and problem-solving skills, with the ability to execute work.
Excellent communication and interpersonal skills, with professional presentation and grooming.
Responsibilities
Oversee the spa in the Spa Manager’s absence and work in accordance with the spa’s standards, values, vision, and goals.
Provide continuous, personal, and genuine service, taking responsibility for the team and maintaining strong communication and social skills.
Contribute to and direct meetings as needed.
Ensure the guest journey is delivered effectively by concierges and therapists from booking through service completion.
Assist the Spa Manager in reviewing staff and guest feedback and making necessary adjustments.
Assist the Spa Manager in monitoring facility and service standards and communicating operational opportunities.
Address spa clientele’s problems, enquiries, and complaints, and inform the Spa Manager.
Implement and monitor health, safety, cleanliness, and hygiene policies and procedures.
Maintain and update equipment, products, services, and standards as required.
Provide attentive, individualized care to Spa and Fitness Centre guests and members, including remembering names and preferences.
Ensure spa team members follow guest-journey training and procedures, and maximize treatment and product sales.
Maintain high standards of cleanliness throughout the facility.
Assist in achieving commercial targets through coordinated facility development and implementation of treatment and activity programmes.
Liaise with the Spa Manager on forecasts, stock levels, requisitions, budgets, and targets, and maintain par stock appropriate to business demand.
Help maintain the appropriate level of qualified spa personnel and oversee spa facilities and activities.
Organize staff training and assessment, conduct performance appraisals as required, and oversee weekly schedules, attendance records, sick leave, and holiday arrangements.
Supervise spa therapists, concierges, and attendants; answer queries and identify training needs.
Develop therapist rosters and assist concierges with appointment schedules.
Implement and update spa operating procedures and policy manuals with Resense approval, and assist with developing and updating the spa menu.
Assist the Spa Manager with tracking and developing statistical reports.
Maintain accurate, current records and statistics about spa employees.
Assist the Spa Manager in monitoring operating supplies and generating purchase requisitions.
Desired Qualifications
Experience in revenue management.
Passion for European luxury.
To take 100% responsibility for assisting the Spa Manager to manage a successful Resense spa via leading the spa team effectively to deliver and exceed the guests’ expectations and maximise profitability in accordance with Resense’s spa vision, core values and all related brand standards, procedures & policies.
Operating:
• To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa.
• Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team.
• Actively contributing in and directing all meetings as necessary.
• Take responsibility for ensuring maximised booking & service delivery of guest journey by concierges & therapists from beginning to end.
• Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments.
• Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities.
• To deal with problems, enquiries and complaints from Spa clientele & informing the Spa Manager.
• To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
• To maintain and update equipment, product, service and standards as required.
• To take care of Spa & Fitness Centre guests and members in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa.
• To ensure all spa team members are following the training & procedures for the guest journey and that sales of treatments and products are maximised.
• To ensure that a high standard of cleanliness is maintained throughout the facility at all times.
Finance
• To assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme.
• To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
Recruitment and Training
• To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa.
• To be responsible for instigating progressive, professional and wellorganised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements.
• Supervise spa therapists, concierges & attendants, answering queries and identify training needs.
• Develop the therapists’ roster and assist the concierges with the appointment schedule.
• Ensure the spa’s operating procedures and policy manuals are implemented and updated as required with the approval of Resense and assist with the development and updating of the spa menu.
Reporting
• Assisting the Spa Manager tracking and developing statistical reporting.
• Keeping accurate and up-to-date records and statistics on the spa employees.
Purchasing:
• Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.
Expertise:
1-2 years’ spa management experience in an international standard spa.
Previous experience in a 5 star hotel spa.
Competencies: Include the skills the candidate must have to fill this position:
Operations management.
Financial reporting and budgeting.
Human resource management.
Public relations and marketing.
Stock and retail management.
High levels of customer service.
Industry analysis.
Strong leadership skills.
Individual Characteristics:
People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Excellent communication and interpersonal skills with superb presentation and grooming
Strong management skills and ability to inspire those in others
Experience in revenue management would be an advantage
Analytical and problem solving skills and execution of work