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Headend Technician - Client Engineering
The Headend Technician will be responsible for acquiring, configuring, processing and distributing all Television feeds received in our Nielsen Data Centers. The Satellite Technician will need to track all changes of equipment, technology, and Network configurations and provide clear documentation of SOPs and contact information. This position will require direct contact with Client technical and operations personnel to troubleshoot and authorize technology and support all incoming phone calls, emails, and tickets for the Satellite Solutions team.
Responsibilities:
- Work in collaboration with our Clients’ engineering teams:
- C Band/ KU band Satellite signal Distribution and monitoring
- DISH/DirecTV (small Satellite) signal distribution and monitoring
- IP technology signal distribution and monitoring
- Setup and configuration of Client satellite and IP broadcast equipment for ingestion into Nielsen-managed network equipment.
- Configuration and documentation of Signal transcoding equipment used for distribution into the Nielsen Cloud, and compression equipment used for processing specific broadcast specification signals.
- Troubleshooting all Satellite and IP signals, network hardware, satellite equipment, Transcoding/Compression equipment, and Monitoring systems to ensure signal integrity
- Configuration and data distribution in the Nielsen network to all Nielsen monitoring platforms.
- Manage and communicate technical aspects of new system distribution platforms to support Clients’ requirements as technology evolves.
- Acquire and maintain continuity of content for satellite-based IP networks, including video, audio, and data
- Ensure that the content meets the required quality standards, including resolution, frame rate, and compression
- Work with other members of the team to develop and implement new content delivery systems
- Monitor and troubleshoot signal and content acquisition issues, and work to resolve them in a timely manner
- Work with external content providers to ensure that their content is delivered correctly and meets the required quality standards
- Develop, maintain, and share documentation for content delivery systems and processes
- Stay up-to-date with industry trends and best practices, and make recommendations for improvements to content delivery systems and processes
- Provide technical support and assistance to other team members as needed
Requirements:
- Experience with C-Band, Ku-Band, and small dish satellite systems
- Experience with IP network protocols and configurations for successful integration and processing of data
- Experience with Google Suite and MS tools as well as the ability to work with Client / 3rd party configuration software
- Experience with television broadcast equipment, signal path diagrams, broadcast equipment configurations, and troubleshooting is required
- Knowledge of audio and video specs, multicast technology, and signal distribution is required.
- Knowledge of Signal processing test equipment, IP Sniffer, and other technical support systems
- Experience working with satellite-based IP networks and content delivery systems
- Strong understanding of video and audio encoding and compression standards
- Experience with content management systems
- Experience with content delivery protocols such as SRT, UDP, HLS, and RPD, etc
- Excellent problem-solving and troubleshooting skills
- Strong communication skills: interpersonal, telephone, email, virtual, and in-person interactions
- Ability to work independently and as part of a team
- Willingness to learn new tasks, maintain focus, recall, and follow instructions
- Set up, operate, and maintain electronic equipment
- Flexibility to work in a fast-paced, dynamic environment
Preferred:
- CompTIA A+ or Network+, Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), or equivalent certification
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field
- C-Band Satellite tuning/repair Certifications
Physical Requirements:
- Ability to lift 35 pounds
- Ability to use power and hand tools
- Ability to climb a 25-foot ladder, scaffolding
- Ability to duck, crawl, bend, and twist
- Ability to visually inspect equipment
- Wear tool belt and tools weighing around 15 pounds
Environmental Aspects:
- Occasional outdoor work in hot, cold, damp conditions
- Able to work at heights
- Able to work in confined spaces
Nielsen: Enabling your best to power a better media future. Our comprehensive benefits package (including health & wellness plans for full-time employees, 401(k) retirement coupled with a Nielsen match, a generous paid time off policy, and if eligible, a discretionary incentive/bonus) is designed to be inclusive for all employees and families, and we take pride in ensuring that employees are rewarded holistically for the role they are doing and their performance.
A reasonable estimate hourly range for a new employee to be offered this role would be between $14.40-$48.10 which would be adjusted based on each employee’s geographic location. The position of each employee within a compensation range at Nielsen is dependent on several individual circumstances, such as experience, training, certifications and other business requirements/needs
Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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