H

Harvey

Builds AI software for lawyers

Legal Engineer - Product Specialist

Customer SuccessPosted on Nov 9
Full-timeSingaporeNo salary listed

About the Job

Requirements

  • Be based in Singapore and eligible to work in the region.
  • Hold a valid practicing certificate and have at least 3 years of experience as a qualified lawyer at a top-tier firm.
  • Establish credible relationships with key decision makers and engage executive audiences.
  • Present effectively to legal and executive audiences using impromptu whiteboard discussions, presentations, and demos.
  • Have a strong understanding of legal processes and challenges faced by legal professionals.
  • Have curiosity about AI’s potential to transform the legal industry.

Responsibilities

  • Build trusted relationships with law firm and in-house legal teams by understanding their workflows and providing tailored guidance on incorporating Harvey’s AI into their daily practice.
  • Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize platform value.
  • Partner with Customer Success Managers and Account Executives to identify expansion opportunities and support renewals by demonstrating impact and engagement.
  • Identify obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
  • Translate legal practice needs into actionable feedback for product and engineering teams to help shape product development through a lawyer’s perspective.
  • Monitor usage trends, identify at-risk accounts or untapped opportunities, and work cross-functionally to re-engage users and showcase new or underutilized capabilities.
  • Create customer-facing content for the APAC region, such as training materials, use case guides, and FAQ resources, to support customer success across practice areas.
  • Represent Harvey’s AI platform for lawyers in the APAC region by delivering domain-specific guidance to legal professionals.

Desired Qualifications

  • Sales or customer-facing experience, including law firm business development and/or secondment.
  • Experience directly managing law firm client matters and client relationships.

About the Company

Harvey

Builds AI software for lawyers

Harvey builds AI software made specifically for legal work, used by lawyers at large law firms and corporate legal departments. It became one of the first generative AI tools rolled out across a major law firm when Allen & Overy gave it to its lawyers worldwide in 2023. Lawyers use Harvey to research legal questions, draft and review contracts, and run due diligence across large sets of documents, with answers grounded in their firm's own files and trusted legal sources. Firms pay through enterprise subscriptions, and Harvey can tailor its workflows to practice areas such as litigation and mergers. Harvey was founded in 2022 with early backing from the OpenAI Startup Fund and is based in San Francisco.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$1.8B
Headquarters
San Francisco, CA
Founded
2022

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