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Engineering Industries eXcellence

Connects industrial software for manufacturers

Critical Project Delivery Senior Manager

Program ManagementConfirmed live in the last 24 hours
Full-time€70k /yrIn-person

About the Job

Requirements

  • Substantial experience in senior Program Management, Project Management, or Delivery Management roles within system integrators, IT consulting firms, or complex technology organizations.
  • Proven end-to-end management experience with complex programs and projects, including situations involving significant criticality.
  • Experience defining and executing recovery and remediation plans for projects with delivery, quality, schedule, organizational, or client-relationship problems.
  • Solid knowledge of Project and Program Management methodologies and processes, Delivery Governance, and Risk Management.
  • Ability to conduct structured assessments, identify root causes of critical situations, and quickly define priorities and corrective actions.
  • Experience managing and coordinating Project Managers, Service Managers, Tech Leaders, and multidisciplinary teams.
  • Ability to interpret project economics and financial indicators for assessing and governing critical situations.
  • Experience managing senior and executive stakeholders and client escalations involving strategic customers.
  • Authoritative leadership and ability to make decisions under high pressure, complexity, and the need for rapid intervention.
  • Strong communication, negotiation, mediation, and conflict-management capabilities.
  • Ability to combine an overall program perspective with attention to operational delivery.

Responsibilities

  • Independently assess critical project or service conditions, including progress, economics, contractual exposure, deliverable quality, organization, and staffing, and identify evidence, constraints, and priority risks for recovery governance.
  • Identify structural root causes of critical conditions by analyzing initial estimates, scope creep, client governance, available skills, delivery model, and contractual conditions.
  • Define a prioritized recovery plan specifying actions, owners, deadlines, milestones, dependencies, necessary decisions, and expected stabilization conditions.
  • Temporarily assume operational leadership of the project scope, direct execution of the recovery plan, manage identified risks, and align internal and external stakeholders.
  • Coordinate project-team resources, including Project Managers, Service Managers, and technical roles, to ensure recovery actions are effective and quality and client-satisfaction goals are restored.
  • Monitor recovery-plan progress, milestones, blockers, and risks; ensure timely escalation and raise required decisions to management.
  • Request changes to staffing, organization, and delivery structure when needed, including replacing the Project Manager or Service Manager or taking other actions to stabilize the project.
  • Escalate decisions and actions beyond the operational mandate to management, including contract renegotiations, client escalations, project-economics revisions, or provisions.
  • Verify that stabilization conditions have been met and transfer the project to ordinary governance, preparing the handover plan for the Client Portfolio Manager and Project Manager or Service Manager and documenting residual risks and follow-up actions.
  • Contribute lessons learned from managed situations and turn them into standards, checklists, and preventive controls to improve Delivery Excellence continuously.

About the Company

Engineering Industries eXcellence

Connects industrial software for manufacturers

Engineering Industries eXcellence integrates software for manufacturers so product designs, factory operations and supply chains share usable data. Its consultants build a digital thread, a connected record that follows a product from engineering decisions through production and delivery. Customers pay for software, implementation and ongoing support, with projects ranging from factory control systems to simulations that test production changes before equipment moves. The business combines industrial engineering knowledge with software configuration and integration to adapt production systems to manufacturers' workflows. It operates as IndX and has headquarters in Chicago and Rome.

Company size
Not listed
Company stage
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Total funding
Not listed
Headquarters
Chicago, IL
Founded
Not listed

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