Refreshment Attendant

Job Description

JOB OVERVIEW:

Takes inventory and restocks guestroom Mini Bars on a daily basis.  Maintains product quality, accurate charges, stock control and Fairmont presentation standards.

ABILITY TO:

• Identify expired, damaged or missing Mini Bar products.
• Rotate stock using first-expiring, first-out (FEFO) procedures.
• Follow guestroom entry, privacy and Do Not Disturb procedures.
• Use carts, equipment and supplies safely.
• Report discrepancies, billing exceptions and maintenance issues.
• Coordinate with Housekeeping, Front Office and Engineering.
• Work flexible hours, including weekends, and cooperate with colleagues.

PHYSICAL ABILITIES

1. Endure various physical movements throughout the work areas.
2. Reach 1-2 feet.
3. Remain in stationary position for 30 minutes - 2 hours throughout work shift.
4. Constant standing and walking throughout shift
5. Exert physical effort in transporting food and drinks (20-40 pounds).
6. Frequent lifting, kneeling, pushing, pulling, lifting
7. Occasional ascending or descending ladders, stairs and ramps

ESSENTIAL JOB FUNCTIONS

1. Consistently offer professional, friendly and engaging service
2. Replenish the in-room refreshment centers
3. Execute room deliveries as required
4. Perform administrative tasks such as reporting, inventory, and ordering
5. Follow company policies, procedures and service standards
6. Follow all safety and sanitation policies when handling food and beverage
7. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
8. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
9. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
10. Maintain positive guest relations at all times.
11. Resolve guest complaints, ensuring guest satisfaction.
12. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
13. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
14. Maintain complete knowledge of:

• All items stocked in Mini Bars.
• and strictly abide by state liquor regulations
• services and facilities (i.e., hours of operation, menus, price range).
• Cleanliness, sanitation and organization of work areas; rectify any deficiencies.
• P.O.S and manual systems.

1. Generate and distribute charges for Mini Bar use in each guestroom.
2. Legibly document orders when system is down and distribute food orders to Kitchen.
3. Retrieve all alcoholic beverage items from bar and serve to guest.

Qualifications

1. High school diploma or equivalent preferred; relevant experience considered.
2. Previous hotel, Mini Bar, inventory, housekeeping or F&B experience preferred.
3. Luxury hospitality experience and strong guest service awareness an asset.
4. Communicate clearly and courteously with guests and colleagues.
5. Read product labels, maintain legible records and use basic arithmetic.
6. Meet applicable age requirements for assigned alcoholic-beverage duties.
7. Complete required alcohol-awareness, food safety and safety training.
8. Use hotel SmartCube, property management and inventory systems or tablets.
9. Be organized, detail-oriented, reliable and able to work independently.
10. Complete daily room assignments and adjust to changing priorities.
11. Exercise integrity and protect guest confidentiality and hotel inventory

Additional Information

What’s in it for You?

• Generous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan: Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal: Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.