Full-Time

Lead Retail Sales Associate

Posted on 9/10/2026

The Eastwood Company

The Eastwood Company

51-200 employees

DIY automotive repair and restoration tools

Compensation Overview

$17 - $22/hr

+ Incentives

Parma, OH, USA

In Person

Category
Retail (1)
Required Skills
Sales
Inventory Management
Customer Service

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Requirements
  • Retail experience.
  • Experience delivering exceptional customer experience.
  • Experience leading and coaching others.
  • Auto restoration experience or willingness to learn.
  • Comfort working with computers and systems.
  • Previous cash-handling experience is helpful.
  • Ability to complete the Culture Index assessment.
  • Ability to pass pre-employment drug screening and background checks.
Responsibilities
  • Open and close the store according to company procedures.
  • Provide outstanding customer service and assist with sales goals.
  • Lead and support sales associates during assigned shifts.
  • Handle cash management, deposits, and register reconciliation.
  • Maintain visual merchandising and store presentation standards.
  • Assist with inventory management, receiving, and stock replenishment.
  • Address customer concerns professionally and effectively.
  • Ensure compliance with company policies, safety standards, and loss prevention procedures.
  • Support hiring, training, and development initiatives as needed.
Desired Qualifications
  • Previous cash-handling experience.

Eastwood sells tools and supplies for DIY automotive repair, restoration, and modification for cars, trucks, and motorcycles. Its products include specialized hand tools, coatings, and equipment that let customers repair body panels, restore finishes, and upgrade components, often with guidance tailored to automotive projects. The company differentiates itself with a long history (since 1978) focused on hobbyists and professional restorers and a product lineup centered on hands-on automotive work rather than general hardware. Its goal is to help customers complete automotive projects reliably by providing practical tools and project-focused guidance.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Pottstown, Pennsylvania

Founded

1978

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Simplify Jobs

Simplify's Take

What believers are saying

  • Eastwood launched new 2K AeroSpray paints and RapidForm tools in 2026.
  • The June 2026 forums create recurring traffic and lower customer-acquisition costs.
  • Summer Classic 2026 and Eastwood University deepen brand loyalty among hands-on builders.

What critics are saying

  • Trustpilot and Indeed signal customer-service and management pain, hurting retention and referrals.
  • Eastwood depends on hobbyist demand; weak project cycles quickly cut discretionary purchases.
  • Community forums invite public complaints, amplifying product defects and support failures instantly.

What makes The Eastwood Company unique

  • Eastwood owns a niche DIY automotive ecosystem: tools, supplies, content, and forums.
  • Eastwood Garage forums launched June 30, 2026, tightening community engagement around restorers.
  • Pottstown headquarters and Summer Classic car show anchor a loyal enthusiast brand.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Employee Discounts

Growth & Insights

Headcount

6 month growth

4%

1 year growth

4%

2 year growth

4%