Penske

Diversified transportation, logistics, and motorsports provider

Commercial Reservation Sales Representative

Account ManagementPosted on Nov 12

Full-timeReading, PA, USAIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Excellent customer service and sales skills are required.
At least one year of customer service experience is required.
Proficiency with computers is required.
Flexibility to work non-traditional hours, including holidays, nights, and weekends, is required.
Strong interpersonal and telephone etiquette skills, and the ability to build rapport with customers, are required.
Excellent verbal, written, and listening communication skills are required to handle inbound and outbound calls from multiple sources.
The ability to type, listen, and formulate an appropriate solution to customer needs while maintaining a lively verbal exchange is required.
Basic math, logic, geography, and problem-solving skills, as well as the ability to follow specific instructions, are required.
Regular, predictable, full attendance is essential.
Applicants must be willing to work the required schedule and at the specified location, complete the employment application, and submit to a background investigation covering past employment, education, and criminal history, and drug screening.
The associate must be able to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
The associate may be required to stand, walk, sit, use hands to touch, handle, and feel, reach with hands and arms, and occasionally lift or move up to 25 pounds/12 kilograms.
The associate must have the close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus required for the role.

Responsibilities

Serve as the single point of contact for established national rental accounts.
Provide customers with a fast and friendly reservation process.
Help customers find rental trucks, resolve customer service issues, and make decisions that benefit Penske and its customers.
Use customer service, problem-solving, and negotiation skills to support large customers.
Collaborate with Penske team members at the corporate office and across rental facilities nationwide.
Handle inbound and outbound customer calls and provide solutions that deliver a positive customer experience.

Desired Qualifications

An associate’s or bachelor’s degree is preferred.
Two years of successful sales experience is highly preferred.
Previous call center or telemarketing experience is preferred.
Experience with Salesforce software is preferred.
Bilingual written and verbal communication skills are highly preferred.

Position Summary:

Do you want to make an impact? Are you driven, motivated and goal-oriented? Do you salivate at the prospect of UNLIMITED COMMISSION potential? If you answered ‘YES’ to all of these questions, Commercial Sales Representative at Penske is the perfect job for you!

At Penske, we supply commercial truck fleets to some of the largest organizations in the world. We currently seek outgoing, customer focused individuals to become the single point of contact for some of our largest established National Rental Accounts across the country. You’ll be part of a dedicated team who will provide a fast, friendly reservation process for our customers. Every phone call you answer is an opportunity to keep product moving to meet deadlines, keep houses being built, food delivered to grocery stores, medicine delivered to hospitals and packages delivered on time! We provide top of the line equipment at the best price possible all while providing a legendary customer experience!

In this role, you’ll leverage your customer service, problem solving, and negotiation skills to ensure we take care of our largest customers. You’ll collaborate with other Penske team members within the corporate office and across our 2,200 rental facilities nationwide. Your daily responsibilities will be to help our customers find rental trucks, alleviate customer service issues and make decisions that help Penske now and in the future!

Applicants must be able to work flexible hours including nights, holidays and weekends.

This Position Offers You:

• The ability to gain exposure across our business, which can help you move your career forward into other growth opportunities.

• Training on Penske systems, products, and sales skills to help you succeed

• The opportunity to work in a sales driven environment with uncapped commission earnings.

• Endless opportunities with a reputable and growing organization

This position is located at our corporate offices in a suburban setting 7 miles South of Reading, PA.

Qualifications:

• High school diploma or equivalent required

• Associate’s or Bachelor’s Degree preferred

• Excellent customer service and sales skills required

• 1 year of customer service experience required

• 2 years of proven successful sales experience highly preferred

• Previous call center or telemarketing experience preferred

• Proficiency with computers required

• Salesforce software experience preferred

• Bilingual written and verbal communications are highly preferred.

• Must be flexible to work non-traditional hours: holidays, nights and weekends

• Strong interpersonal and telephone etiquette skills, and the ability to build rapport with customers

• Excellent verbal, written, and listening communication skills as you’ll be handing inbound and outbound calls from multiple sources

• Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange.

• Provide a legendary experience for all customers by connecting and providing solutions

• Basic math, logic, geography and problem solving skills as well as the ability to follow specific instructions are also required

• Regular, predictable, full attendance is an essential function of the job

• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About the Company

Penske

Diversified transportation, logistics, and motorsports provider

Penske provides a range of transportation services, including retail automotive sales and service, truck leasing and rental, and logistics solutions, plus professional motorsports activities. Its offerings work through distinct units: Penske Automotive Group sells and services vehicles, Penske Truck Leasing rents and maintains trucks with fleet management, and Penske Logistics handles end-to-end supply chain services. The company differentiates itself by operating multiple transportation and entertainment businesses under one private global umbrella, enabling cross-sell opportunities and large-scale coordination. Its goal is to deliver reliable, end-to-end transportation and logistics solutions for individuals and businesses worldwide while growing its diversified portfolio and leveraging scale.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Bellflower, CA
Founded: 1969

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