Inbound Sales Representative - SME & Growth

About Airwallex

Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own.

We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific.

We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full.

About the Team

The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.

What You’ll Do

As an ISR - You will own the end-to-end sales funnel for clients sourced via the Marketing and/or Partnerships channel. Your responsibilities start from the prospects being assigned to you, to qualifying, pitching, onboarding, and then ramping up to their qualified volumes. We are looking for a salesperson who can manage the high lead volumes coming in on a day to day basis, while at the same time, managing a qualified pipeline where the objective is to prioritise and bring in revenue in the shortest possible time.

Responsibilities

• Full-Cycle Ownership: Manage the entire journey from lead response to closed won. You are responsible for ensuring clients go through the sign up flow, actively transact, and ramp up their qualified volumes before it is passed to our account management team.

• Deep Qualification: Fully understand Airwallex’s product suite and ideal customer profiles, such that you can value-sell relevant value propositions to incoming prospects that would solve their pain points.

• Velocity: Strong daily discipline in clearing incoming leads, along with rigorous follow-up cadencing. Workflows should be optimised through structured processes that maximise output and quality.

• Operational Discipline: Maintain accurate and updated data hygiene in Salesforce, which is used as our source of truth in sales activities. You will be expected to prioritise leads based on forecasting and pipeline management using Salesforce.

• Cross-functional Collab: Aside from working with our account managers & operational teams that support our client’s experiences, you will be expected to work very closely with ou r Marketing or Partnership stakeholders to provide a thorough feedback loop that improves our top of funnel quality, which will in turn improve business goals.

Who You Are

• Commercially Sharp: You process information at high speed, can handle curveballs thrown, and can think on your feet during client conversations.

• Bias for Action: You have a natural sense of urgency. You don’t wait for instructions - you find the shortest path towards getting a client activated and transacting towards qualified volumes.

• Fast Paced: You are resourceful, quick to master new products and SOPs, and gel in an environment where we’ll have to move with conviction

• Outcome Driven: You aren’t satisfied with short, quick wins. You are driven by seeing your deals fully ramped and successfully utilising the platform.

Minimum Qualifications

• Drive & Hustle: A proven track record of meeting or exceeding KPIs in a fast-paced environment.

• Communication: Strong written & verbal communication, with the ability to synthesise complicated information into simple, understandable content for prospective customers

• Sales Experience: Minimally 2 years in sales, with past closing experience preferred. We are however open to consider candidates that have what it takes to succeed through IQ, hunger and coachability.

• Sales Tooling: Experience with Salesforce and Outreach is highly preferred.

• Language: English and Chinese required

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.