Guest Services Intern

Job Description

Starting in February 2027, as a Guest Services Intern, you will support the Guest Services team in delivering a seamless and welcoming guest journey, from arrival to departure. Through thoughtful interactions, personalized assistance, and attention to detail, you will contribute to creating memorable experiences that reflect the warmth and authentic luxury of Collegio alla Querce.

Main responsibilities include:

• Assisting the Guest Services team with daily front desk operations, including guest arrivals, departures, and requests.

• Supporting the check-in and check-out processes, ensuring a smooth and personalized experience for every guest.

• Assisting in responding to guest inquiries and coordinating requests in collaboration with other hotel departments.

• Supporting the preparation and organization of guest information, ensuring accuracy and attention to detail.

• Contributing to the coordination of luggage handling, transportation arrangements, and other guest services.

• Collaborating with the Guest Relations, Concierge, and other operational teams to ensure seamless communication and service throughout the guest journey.

• Shadowing experienced team members to develop an understanding of hotel operations, guest engagement, and the standards of luxury hospitality.

This list is not exhaustive; additional tasks may be assigned based on departmental needs.

Qualifications

Qualifications

• Previous experience in a similar role within a luxury hospitality environment is considered a plus.

• A degree or current studies in Hospitality, Tourism, or a related field are considered a plus.

• Strong communication and organizational skills, with a genuine passion for hospitality and guest service.

• A warm, welcoming, and professional attitude, with the ability to create positive first impressions.

• Strong interpersonal skills and a collaborative mindset, with a willingness to learn and contribute to the team.

• Proficiency in English is required; additional languages are considered a plus.

600€/monthly are provided as a reimbursement of expenses.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Compensation: N/A to 600 (EUR) (MONTHLY)