Strategic Account Manager

Job Description

About the role

As AUTODOC Marketplace continues to expand, strengthening relationships with our most strategic sellers is essential to driving sustainable growth. Our high-value partners require dedicated support, tailored commercial recommendations and a consultative approach to help them maximise their performance and unlock new business opportunities.

To achieve this goal, we are hiring a Strategic Account Manager to help develop and deliver our premium account management offering. You will act as a trusted marketplace consultant to a select portfolio of high-value strategic sellers, building strong partnerships and working closely with them to identify opportunities for growth.

In this role, you will conduct regular business reviews with senior stakeholders, translate marketplace performance data into actionable growth plans and provide tailored recommendations across assortment development, pricing competitiveness, logistics optimisation and cross-border expansion.

Working within our Marketplace team, you will collaborate with colleagues across different functions to improve seller performance, strengthen retention and contribute to gross merchandise value (GMV) growth. This is an opportunity to play an important role in developing a new premium service offering, shape strategic seller partnerships and contribute directly to the continued growth of AUTODOC Marketplace.

What you will do

• Manage a dedicated portfolio of high-value sellers enrolled in AUTODOC's Strategic Account Management programme, building strong, long-term partnerships.
• Conduct regular business reviews with senior stakeholders to evaluate seller performance, identify opportunities and develop joint growth plans.
• Deliver tailored commercial recommendations across assortment expansion, competitive pricing, catalogue quality, logistics optimisation and cross-border trade.
• Act as the primary point of contact for strategic sellers, ensuring responsive communication and a high standard of support.
• Monitor seller performance using marketplace KPIs, proactively identifying risks and translating data insights into actionable growth opportunities.
• Coordinate cross-functional initiatives with Product, Tech, Category Development, Customer Care and Operations teams to support seller success.
• Promote the adoption of new marketplace features, services and commercial initiatives that deliver measurable value to strategic partners.
• Contribute to the continuous development of the Strategic Account Management offering, identifying opportunities to improve and expand the programme.

Qualifications

What you bring to the role

• Three or more years of experience in account management, key account management or business development, preferably within an e-commerce or marketplace environment.
• Proven track record of managing high-value portfolios, building strategic partnerships and driving measurable commercial growth.
• Strong commercial acumen and excellent relationship management skills, with the ability to engage and influence senior stakeholders.
• Experience conducting business reviews and translating performance insights into actionable commercial recommendations.
• An analytical and results-driven mindset, with a strong understanding of marketplace business models and e-commerce performance drivers.
• Strong project management and organisational skills, with the ability to coordinate cross-functional initiatives and manage multiple priorities.
• Professional working proficiency in English. Additional European languages are an advantage.
• Bachelor's degree in Business Administration, Marketing or a related field, or equivalent practical experience.

Additional Information

What do we offer?

• Competitive salaries based on your professional experience
• Stable employment in a fast-growing international company
• A cafeteria benefits system that lets you choose from options such as life insurance, private medical care, a sports card, cinema tickets, and more
• Transportation services available for all warehouse employees
• Guaranteed 26 vacation days per calendar year, regardless of seniority
• An extra day off to celebrate your birthday
• Mental Wellbeing Program – free and confidential mental and physical health support services for you and your immediate family, covering a wide range of personal and work-related issues
• AUTODOC corporate discount for purchasing car parts at special rates for personal use
• Opportunities for advancement, further training (over 650 courses on soft and hard skills available on our e-learning platform), and coaching
• Free English, German, and Polish language classes

This job was posted on 27/10/2026, and is considering applications up to 6 weeks from this date.