Delivery Lead Manager

Skill required: Payroll - Payroll Process Design
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Serves as operational manager for Global Payroll Operations within a managed services engagement. Accountable for delivery of contracted payroll operations services across all in-scope countries, managing service quality, SLA performance, team development, and the stakeholder relationship. Drives operational excellence and leads continuous improvement. • Payroll Processing • Post Payroll • Experience including but not limited to • Managing monthly Bi weekly Weekly and off cycle payroll • Multi state federal state and local income tax withholding • FICA Social Security and Medicare FUTA • Garnishments child support and tax levies • Off cycle termination payrolls • Experience including but not limited to • FUTA filings • Multi state SUI returns • Technical Competencies • Behavioural Competencies • Deep statutory payroll knowledge for United States • Proficiency in SAP Workday or country specific platforms • Payroll GL accounting journal entries accruals cost centre allocation BS reconciliation • Advanced Excel pivot tables XLOOKUP Power Query for reconciliation work • SOX payroll controls dual control approval frameworks and audit documentation
What are we looking for? • Bachelors degree in Human Resources Management, Business Management, or related discipline or equivalent experience • Relevant years in payroll operations; Experienced in Managing monthly or Bi-weekly or Weekly and off-cycle payroll. Relevant years in management or senior leadership role • Skills or Knowledge • Excellent written and verbal communication; Strong MS Excel proficiency; Experience with reporting and analytics tools; Payroll certification preferred (CPP, CIPP or equivalent); Lean Six Sigma Green Belt a plus; Experience with business continuity planning and disaster recovery • Tools or Technology • SAP, Workday or similar ERP; ERP applications and payroll aggregator platforms; Microsoft Excel; Reporting and analytics tools • W2 W2c corrections and SSA reconciliation • Annual reconciliation • Absolute precision payroll errors have direct financial impact on employees • High ownership mindset treats every cycle as personal accountability • Composure under multi country deadline pressure without compromising quality • Continuous improvement mindset eliminates root causes of recurring errors • Discreet handling of highly confidential compensation and tax data
Roles and Responsibilities: • • Accountable for delivery of contracted payroll operations services across all in-scope countries • • Design and implement operating procedures for day-to-day payroll operations • • Act as the primary escalation point for operational issues and service delivery risks • • Ensure business continuity and disaster recovery plans are maintained, tested, and current • • Ensure robust governance and reporting arrangements are in place • • Ensure all team activities comply with SOX controls, internal policies, and data security requirements • • Prepare documentation and provide support for audits • • Accountable for identification and implementation of procedural improvements • • Lead, develop, and retain a high-performing payroll operations team • • Provide team members with clear direction, career development, and succession planning • • Establish a robust performance measurement framework • • Foster a performance-driven, collaborative team culture • • Serve as the primary operational interface with payroll and finance stakeholders • • Present operational dashboards, KPI performance, and management reports on governance cadence • • Lead identification and implementation of process improvement initiatives • Relevant years of in-depth experience in payroll operations, with Relevant years in a management or senior leadership capacity. Experience required in managing monthly or Bi-weekly or Weekly and off-cycle payroll. Strong understanding of payroll legislative requirements across multiple jurisdictions US, UK, international. Experience managing teams in a GBS, BPO, or shared services environment. • Functional Competencies • Payroll operations leadership; End-to-end reconciliation and audit-ready controls; multi-jurisdiction payroll legislation; SLA or KPI management; Team leadership and development; Stakeholder management; Business continuity planning; Governance and reporting; Process improvement Lean Six Sigma GreenAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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