IT Helpdesk Associate

About the role

Within Tesco Business Solutions and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives Clubcard, Tesco Online and general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation. Altogether we are around 80 colleagues in the team and we provide support for Hungary, Slovakia and the Czech Republic.

Join our team as an IT Helpdesk Level 1 Associate, delivering efficient first-line support through issue triage and smart escalation management.

What's in it for you
We know life is different for everyone, so at Tesco we are open to flexible working conversations. Whether you're starting out, seeking balance, or navigating life changes like parenthood or caregiving — talk to us. You will spend around 60% of your time working from our offices or sites, and the rest remotely.
Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
  
•  Annual private healthcare package
  
•  Performance-based annual bonus
•  Minimum of 25 paid leave days per year
  
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
  
• Solid Business Background with more than 100 proud years of company history
  
•  We are a Great Team, and we are not fond of any formalities here
  
• Modern Office with great location (e.g.: free parking)
  
• Flexible working policy

You will be responsible for

• Ensure all contacts are answered efficiently and resolved as detailed in the operating processes
• Deliver a great colleague service experience
• Take ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
• Escalate contacts efficiently, where required, to minimize the impact on customers
• Work collaboratively with colleagues within the team, across the wider business and our partners
• Spot opportunities to improve the process for the business

You will need

• Graduate/High school education
• Advanced Czech/Slovak language knowledge
• At least upper-intermediate English knowledge
• Nice to have Hungarian language knowledge 
• Experience in Customer Service is an advantage
• Strong Computer Skills
• Experience of using MS Office (Excel, Word & Power Point)

Please note that you will receive your salary in HUF.

Based on Hungarian legislation, following your six-month training period, you will be scheduled for shifts where you can earn up to an additional gross 100 000 HUF.

#Hybrid 
 
About us
We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.