Gentrack

Software solutions for utilities and airports

Solution Lead

Implementation & Technical Account ManagementUpdated on Nov 13

Full-timeVodskov, DenmarkNo salary listedHybrid

About the Job

Requirements

Experience in solution delivery, implementation consulting, or technical project delivery within software, analytics, or operational technology environments.
Strong data literacy and the ability to interpret datasets and explain insights to technical and non-technical audiences.
Experience gathering requirements and translating business needs into practical technical solutions.
Familiarity with SQL, databases, or data-driven systems.

Responsibilities

Act as the primary technical partner to Project Managers, helping define scope, identify risks, and ensure successful delivery of customer projects.
Lead discovery workshops and work closely with customers to understand operational requirements, passenger flow challenges, and business objectives.
Translate customer needs into clear technical requirements and implementation plans for delivery teams.
Design and validate passenger flow and data collection solutions that deliver measurable operational value.
Collaborate with implementation consultants, data specialists, and project teams to ensure solutions are deployed successfully and meet customer expectations.
Serve as the key technical point of contact throughout the project lifecycle for customers and internal stakeholders.
Support the design of data-driven solutions using operational, passenger, and queueing datasets.
Advise on hardware deployments, including camera and LiDAR placement, to ensure effective coverage and data collection.
Promote best practices, documentation standards, and knowledge sharing across the wider delivery organisation.
Conduct solution reviews and contribute to continuous improvement of the implementation methodology.

Desired Qualifications

Experience with passenger flow, queue management, or operational analytics.
Background in aviation, transport, rail, cruise, attractions, or other high-volume operational environments.
Experience working with time-series or time-scaled datasets.
Exposure to Tableau, Power BI, or similar analytics platforms.
Familiarity with cameras, LiDAR, sensor technologies, or computer vision solutions.
Consulting, professional services, or implementation consulting experience.

Overview of the Role:

At Veovo, we help airports, transport hubs and major venues understand how people move through their environments, enabling smarter operational decisions and better passenger experiences.

As a Solution Lead, you'll be the crucial link between our customers, project managers and implementation teams. You'll work with customers to understand their operational challenges, translate their requirements into scalable solutions, and ensure successful delivery of Veovo's passenger predictability and flow management technology.

This is a highly visible and varied role that combines customer engagement, data-driven problem solving, technical consultancy and project delivery. You'll help organisations optimise passenger flow, predict congestion, improve queue performance and make better use of real-time operational data.

No two days are the same. One day you may be running a customer workshop, the next reviewing passenger-flow data, advising on sensor placement, or helping an implementation team solve a complex operational challenge.

Act as the primary technical partner to Project Managers, helping define scope, identify risks, and ensure successful delivery of customer projects.
Lead discovery workshops and work closely with customers to understand operational requirements, passenger flow challenges and business objectives.
Translate customer needs into clear technical requirements and implementation plans for delivery teams.
Design and validate passenger flow and data collection solutions that deliver measurable operational value.
Collaborate with implementation consultants, data specialists and project teams to ensure solutions are deployed successfully and meet customer expectations.
Serve as the key technical point of contact throughout the project lifecycle for both customers and internal stakeholders.
Support the design of data-driven solutions using operational, passenger and queueing datasets.
Advise on hardware deployments, including camera and LiDAR placement, to ensure effective coverage and data collection.
Promote best practices, documentation standards and knowledge sharing across the wider delivery organisation.
Conduct solution reviews and contribute to continuous improvement of Veovo's implementation methodology.

Experience in solution delivery, implementation consulting, or technical project delivery within software, analytics, or operational technology environments.
Strong data literacy, with the ability to interpret datasets and explain insights to both technical and non-technical audiences.
Experience gathering requirements and translating business needs into practical technical solutions.
Confident communicator with strong stakeholder management and customer-facing skills.
Familiarity with SQL, databases, or data-driven systems.
Highly organised, proactive, and comfortable managing multiple priorities.

Nice to Have

Experience with passenger flow, queue management, or operational analytics.
Background in aviation, transport, rail, cruise, attractions, or other high-volume operational environments.
Experience working with time-series/time-scaled datasets.
Exposure to Tableau, Power BI, or similar analytics platforms.
Familiarity with cameras, LiDAR, sensor technologies, or computer vision solutions.
Consulting, professional services, or implementation consulting experience.

About the Company

Gentrack

Software solutions for utilities and airports

Gentrack provides software platforms for utilities and airports to manage their operations. It helps utility companies with billing, customer engagement, and operational efficiency, and extends to airport needs as well. The products are cloud-based software suites that integrate customer data, billing workflows, and operational processes to streamline how utilities and airports interact with customers and run their networks. What sets Gentrack apart is its focused specialization in utilities and airports, long-term customer relationships, and a track record of adapting to regulatory changes while expanding capabilities—supported by an IPO to fund growth. The company's goal is to help utilities and airports navigate modern infrastructure by delivering reliable, scalable software that improves billing accuracy, customer experience, and operational performance.

Company size: 501-1,000
Company stage: IPO
Headquarters: Auckland, New Zealand
Founded: 1989

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