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Full-Time

Director – Engineering

B2C

Confirmed live in the last 24 hours

Vivid Seats

Vivid Seats

501-1,000 employees

Online marketplace for live event tickets

Consumer Software
Entertainment

Senior, Expert

Chicago, IL, USA

Category
Full-Stack Engineering
Mobile Engineering
Web Development
Software Engineering
Required Skills
Agile
UI/UX Design
Requirements
  • A proven track record of leading multiple high-performing engineering teams, preferably in the ecommerce industry.
  • A proven ability to develop engineering managers and hire, retain and motivate diverse engineering teams.
  • Passionate about building a customer-driven, product focused engineering team.
  • Experience developing and achieving stakeholder and engineer buy-in to execute a long-term technical strategy.
  • Expertise establishing and managing teams in multiple locations.
  • Demonstrable experience of partnering with product and UX teams on creating best-in-class customer-facing products.
  • Several years' experience in running a blended team of full-stack developers and mobile developers.
  • Several years' experience of making full-stack architectural decisions including experience with enterprise asynchronous system architecture and scaling.
  • Effectively managing teams with modern web and native app frameworks, as well as supporting business services and databases.
  • Customer facing or consulting experience with the ability to promote and secure platform adoption.
  • Experience in a fast paced, Agile, continuous delivery and operational environment.
  • Creativity, fearlessness, and an unwavering commitment to putting the customer first.
  • Hands on development experience in the B2C technology space, either web or native apps at similar scale like Vividseats.
Responsibilities
  • Coach and develop individual contributors and engineering managers.
  • Foster a high performing engineering culture of ownership and collaboration which attracts and retains a diverse spectrum of top engineering talent.
  • Assess talent and performance, playing an integral role in onboarding top talent and helping them grow professionally.
  • Own the quality, scalability, security, and performance of applications, systems, and integrations.
  • Measure and improve team engagement and productivity.
  • Set and drive the technical strategy and execution plan for the B2C domain as well as plan out new capabilities to allow the business to respond quickly to the market.
  • Represent Vivid Seats as a brand ambassador to the technology community.
  • Partner with the B2C product team to enable business value creation, as well as the stability and scalability of our solutions.
  • Partner with other peers in the Software Engineering department to drive the technology strategy forward.

Vivid Seats operates an online ticket marketplace that connects buyers and sellers of tickets for live events, such as sports games, concerts, and theater performances. The platform allows sellers to list tickets they have already purchased, while buyers can browse these listings to find tickets that suit their preferences. Vivid Seats generates revenue by charging a service fee, which is a percentage of the ticket price, paid by the buyer at the time of purchase. The website and mobile app offer features like searching for tickets by quantity, price, or seat location, and provide electronic transfer options for secure ticket delivery. Vivid Seats stands out from competitors with its user-friendly mobile app and strong customer support, which includes guarantees for valid ticket delivery. The company's goal is to create a reliable and convenient platform for people to access live events.

Company Stage

IPO

Total Funding

$350.3M

Headquarters

Chicago, Illinois

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

13%
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Simplify's Take

What believers are saying

  • Recent investments from Millrace Asset Group and Dynamic Technology Lab indicate strong investor confidence and potential for growth.
  • The company's ability to generate over $1 billion in gross order value in Q1, with an 18% revenue increase, highlights its robust financial performance.
  • Vivid Seats' involvement in high-profile events and initiatives, like the Maxim Big Game Experience and MusiCares' Humans of Hip Hop, enhances its brand visibility and market reach.

What critics are saying

  • The competitive nature of the secondary ticket market requires continuous innovation to maintain market share.
  • Economic downturns or shifts in consumer spending habits could negatively impact ticket sales and revenue.

What makes Vivid Seats unique

  • Vivid Seats distinguishes itself with a user-friendly mobile app and comprehensive customer service, setting it apart from other secondary ticket marketplaces.
  • The platform's electronic transfer options and guarantees for valid tickets add a layer of trust and reliability that enhances the user experience.
  • Vivid Seats' strategic partnerships and investments, such as those with Stockperks and DraftKings, bolster its market position and offer unique value propositions.