Full-Time

Director – Engineering

B2C

Updated on 1/13/2025

Vivid Seats

Vivid Seats

501-1,000 employees

Online marketplace for live event tickets

Consumer Software
Entertainment

Compensation Overview

$190k - $250kAnnually

+ Bonus + Equity

Senior, Expert

Chicago, IL, USA

Hybrid working model allows for both in-person and remote collaboration.

Category
Engineering Management
Software Development Management
Required Skills
Agile
UI/UX Design
Product Management
Requirements
  • A proven track record of leading multiple high-performing engineering teams, preferably in the ecommerce industry.
  • A proven ability to develop engineering managers and hire, retain and motivate diverse engineering teams.
  • Passionate about building a customer-driven, product focused engineering team.
  • Experience developing and achieving stakeholder and engineer buy-in to execute a long-term technical strategy.
  • Expertise establishing and managing teams in multiple locations.
  • Demonstrable experience of partnering with product and UX teams on creating best-in-class customer-facing products.
  • Several years' experience in running a blended team of full-stack developers and mobile developers.
  • Several years' experience of making full-stack architectural decisions including experience with enterprise asynchronous system architecture and scaling.
  • Effectively managing teams with modern web and native app frameworks, as well as supporting business services and databases.
  • Customer facing or consulting experience with the ability to promote and secure platform adoption.
  • Experience in a fast paced, Agile, continuous delivery and operational environment.
  • Creativity, fearlessness, and an unwavering commitment to putting the customer first.
  • Hands on development experience in the B2C technology space, either web or native apps at similar scale like Vividseats.
Responsibilities
  • Coach and develop individual contributors and engineering managers.
  • Foster a high performing engineering culture of ownership and collaboration which attracts and retains a diverse spectrum of top engineering talent.
  • Assess talent and performance, playing an integral role in onboarding top talent and helping them grow professionally.
  • Own the quality, scalability, security, and performance of applications, systems, and integrations.
  • Measure and improve team engagement and productivity.
  • Set and drive the technical strategy and execution plan for the B2C domain as well as plan out new capabilities to allow the business to respond quickly to the market.
  • Represent Vivid Seats as a brand ambassador to the technology community.
  • Partner with the B2C product team to enable business value creation, as well as the stability and scalability of our solutions.
  • Partner with other peers in the Software Engineering department to drive the technology strategy forward.

Vivid Seats operates an online ticket marketplace that connects buyers and sellers of tickets for live events, such as sports games, concerts, and theater performances. The platform allows sellers to list tickets they have already purchased, while buyers can browse these listings to find tickets that suit their preferences. Vivid Seats generates revenue by charging a service fee, which is a percentage of the ticket price, paid by the buyer at the time of purchase. The website and mobile app offer features like searching for tickets by quantity, price, or seat location, and provide electronic transfer options for secure ticket delivery. Vivid Seats stands out from competitors with its user-friendly interface and strong customer support, including guarantees for valid tickets and assistance with issues like event cancellations. The company's goal is to create a reliable and convenient platform for people to access live events.

Company Stage

IPO

Total Funding

$228.3M

Headquarters

Chicago, Illinois

Founded

2001

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Younger generations prioritize experiences, boosting demand for Vivid Seats' offerings.
  • Vivid Seats reported a 20% increase in marketplace gross order value in May 2023.
  • The partnership with I Am Athlete could expand Vivid Seats' audience reach.

What critics are saying

  • Increased competition from platforms like TickPick may erode Vivid Seats' market share.
  • Potential sale of Vivid Seats could lead to strategic instability.
  • Consumer trends towards affordability may impact ticket sales and profit margins.

What makes Vivid Seats unique

  • Vivid Seats partners with high-profile brands like ESPN and The Rolling Stones.
  • The platform offers electronic ticket transfers for secure and convenient transactions.
  • Vivid Seats provides comprehensive customer support and ticket guarantees for reliability.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Mental Health Support

Company Equity

Performance Bonus

Hybrid Work Options