Full-Time

Automated Retail Technical Operations Engineer

Posted on 8/7/2025

The Pokémon Company

The Pokémon Company

51-200 employees

Licenses IP for games, cards, media

Compensation Overview

$105k - $157k/yr

Redmond, WA, USA

Hybrid

Category
Data & Analytics (1)
Required Skills
Power BI
Microsoft Azure
Microsoft Intune
Tableau
Salesforce
Requirements
  • Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise, preferably within the automated retail, vending machine industry, or technology-based company.
  • In-depth knowledge of vending machine technology, hardware, software, and networking such as uninterruptible power supplies, switches, hubs, etc.
  • Strong data analysis and reporting skills using tools like Power BI or Tableau.
  • Proven track record of working effectively on cross-functional teams and collaborating with vendors.
  • Advanced proficiency in using remote diagnostic and troubleshooting tools.
  • Experience with Microsoft Azure environments, Windows domains, and InTune remote PC configuration and management to create solutions and streamline processes.
  • Experience with process automation and scripting.
Responsibilities
  • Collect, analyze, and interpret machine performance data to uncover trends, root causes, and opportunities for proactive maintenance and innovation.
  • Support the integration and continuous improvement of key systems (e.g., Salesforce CRM, Kiosk 360).
  • Enhance data flow, user experience, and operational efficiency across platforms.
  • Implement and refine proactive monitoring strategies to identify and address potential machine problems before they impact service.
  • Identify and implement improvements, automation opportunities, and efficiency gains within the support function.
  • Develop and maintain comprehensive documentation and training materials to empower the support team and field technicians.
  • Monitor and maintain the performance of our nationwide kiosk network.
  • Lead remote diagnostics and resolution of complex technical issues to minimize downtime and maximize customer satisfaction.
  • Manage escalated and complex support tickets with a focus on resolution speed and technical accuracy.
  • Partner with software and field vendors to resolve complex issues and advocate for product enhancements.
Desired Qualifications
  • Experience with process automation and scripting is a plus.

The Pokémon Company manages and licenses the Pokémon IP across video games, trading cards, anime, and merchandise, coordinating the franchise for partner products and services. Its offerings include core video games, the Pokémon Trading Card Game, animated series and films, and licensed merchandise, with Pokémon GO as a prominent freemium mobile game using augmented reality. It differs from competitors by being a consortium of Nintendo, Game Freak, and Creatures, which enables centralized control and consistent cross-media branding and licensing. Its goal is to grow and sustain the Pokémon brand by delivering games and media, expanding partnerships, and engaging fans worldwide through ongoing releases, events, and new ways to experience Pokémon.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Japan

Founded

1998

Simplify Jobs

Simplify's Take

What believers are saying

  • Licensing spans toys, apparel, tech gear for broad global engagement.
  • Pokémon Center stores and online boost direct retail revenue since 2011.
  • Joint venture with Nintendo, Game Freak, Creatures ensures IP stability.

What critics are saying

  • AI-generated Pokémon guides flood Amazon, duping buyers now.
  • Netflix Pokémon producer embraces AI animation, eroding traditional jobs.
  • Nintendo pursues backdoor lawsuits against AI IP theft immediately.

What makes The Pokémon Company unique

  • Pokémon Company exclusively publishes mobile titles, controlling revenue streams.
  • Pokémon TCG reaches 76 countries in 13 languages globally.
  • 14 apps engage trainers across all ages beyond Pokémon GO.

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Benefits

100% employer-paid healthcare premiums for you

Generous paid family leave

Employer-paid life insurance

Employer-paid long and short-term income protection insurance

US Employees: 401k Employer Matching

UK/IRE Employees: Pension Employer Contributions

Fitness reimbursement

Commuter benefit

LinkedIn learning

Comprehensive relocation package

Hybrid work environment

Company News

Niantic Labs
Oct 20th, 2025
Niantic Inc. Raises $20 Million in Financing from The Pokémon Company, Google and Nintendo

Back in August, we announced Niantic would spin out from Google to become an independent company. Today, we are thrilled to disclose that our mission will be backed by global giants in the game, entertainment and technology sectors.

Instant Gaming
Sep 30th, 2024
Pokémon UNITE will close its servers in Belgium and the Netherlands in November 2025

Pokémon UNITE will close its servers in Belgium and the Netherlands in november 2025.

One Esports
Sep 16th, 2024
Gotta catch 'em all! How to get limited edition 7 Eleven Pokemon card

Pokemon fans in the Philippines are in for a treat as 7 Eleven has partnered with The Pokemon Company and Niantic Inc. to bring the beloved franchise to life in stores nationwide.

Nintendo Life
Sep 4th, 2024
Pokémon Sleep Has Double The Number Of Monthly Users In Japan Than The US

Over in Japan, Pokémon Sleep is currently the most downloaded mobile app in the Health & Fitness category and has the largest revenue share, according to Sensor Tower (reported by Famitsu, and shared by Automaton Media).

Pokemon Go Florida
Aug 20th, 2024
Pokémon Horizons: The Series Part 4 Set to Premiere on November 22, 2024, Exclusively on Netflix

Following the successful launch of Part 3, The Pokémon Company International has announced the premiere date for Part 4 of "Pokémon Horizons: The Series."

INACTIVE