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DBS Bank

Regional bank offering digital banking

Contract Customer Service - Multiple Teams

Business Development & PartnershipsPosted on Nov 13
Full-timeBeijing, ChinaNo salary listedIn-person

About the Job

Requirements

  • A formal educational qualification is required; a business- or finance-related major is preferred.
  • Relevant sales and customer-development experience is preferred.
  • The candidate should be enthusiastic about working for a foreign bank.
  • The candidate must have proactive, effective customer communication skills and be able to use professional, situational communication approaches.
  • The candidate must be able to manage multiple priorities, maintain focus and energy, and manage time to achieve positive outcomes.
  • Knowledge of banking products and services is preferred.

Responsibilities

  • Develop new customers through bank channels and participate in internal and external customer referral activities to build a customer base.
  • Provide account-opening services, ongoing maintenance, and responses to everyday inquiries for new branch or sub-branch customers, increasing their share of assets with the bank and meeting business and service targets.
  • Develop and expand channels for qualified wealth-management customers, including strategic partners, customer referrals, and bank events.
  • Maintain and improve the quality of existing channels and deepen relationships with channel partners to coordinate new-customer acquisition effectively.
  • Manage the full new-customer acquisition process, including targeted outreach and qualification of prospective customers, opening accounts, and completing applications and related documents.
  • Meet assigned sales tasks and targets and contribute to the team's growth objectives.
  • Work closely with relationship managers, engage prospective customers, gather insights such as risk preferences and financial goals, and ensure smooth handoffs and ongoing support.
  • Introduce customers to the bank's global wealth-management solutions and explain value propositions aligned with their financial goals.
  • Proactively address and follow up on customer requests and inquiries, providing timely solutions under bank service standards to maintain customer satisfaction and retention.
  • Comply with bank policies, standards, operating procedures, security and internal controls, and compliance measures, particularly local branch procedures.
  • Comply with local regulatory rules and requirements, especially those governing sales.
  • Meet and exceed assigned sales targets.

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size
10,001+
Company stage
IPO
Headquarters
Singapore, Singapore
Founded
1968

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