Middlebury College

Helpdesk and Media Services Graduate Assistant Intern

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Internship · Fall 2026Monterey, CA, USANo salary listed

About the Job

Requirements

Sufficient technical knowledge and a desire to learn and collaborate.
Customer service experience and high proficiency in English.
Ability to remain calm and navigate challenging situations.
Motivation, punctuality, and ability to occasionally work unsupervised.
Committed understanding of the Middlebury network enterprise.
Working understanding of the PaperCut printing system.
Ability to sit for prolonged periods and lift up to 25 pounds as required.
Availability for early morning and evening hours as needed.
For student employment eligibility, students must have active status for the semester; students on leave or withdrawn are ineligible until the semester they return. Eligibility may also be restricted by financial aid status.
International students may not work off campus unless they have obtained U.S. government work authorization; an F-1 visa alone does not confer work authorization. Off-campus work-study positions are limited to U.S. citizens with financial aid and a federal work-study component.
Students may not work remotely from international locations.
Student employees are limited to 20 hours per week in on-campus jobs during the academic year, with up to 40 hours permitted during specified full-week school recesses. International students may not exceed 20 hours in an academic calendar week.

Responsibilities

Answer technology questions by phone, in person, and over Zoom.
Work with ITS staff in Vermont via remote sessions.
Apply knowledge of systems and services provided by Microsoft, Apple, and Google.
Research issues that are not resolved on first contact.
Document steps taken and escalate issues within the TDX ticket system.
Provide in-person support and assist with media events.
Perform office visits and classroom support.
Track inventory and loaner equipment.

Helpdesk and Media Services Graduate Assistant (Fall 2026 C91169)

Middlebury College · Monterey, United States · Part-time · Posted 2026-08-28

Workplace: on_site

Department: 3105 - IT MIIS - Student Employee

Description

Provide IT and A/V support for College and Institute communities. Serve as a first point of contact for the ITS Department and Media Services on MIIS campus. Flexible hours available.

Requirements

Core Responsibilities:

Answer technology questions over the phone, in person, over Zoom
Work with ITS Staff in Vermont via remote sessions
Apply knowledge of systems and services by Microsoft, Apple, and Google
Research issues not resolved on first contact  
Document steps taken; escalate within TDX ticket system 
Provide in-person support, assist with media events
Perform office visits and classroom support
Keep track of inventory and loaner equipment

Position Prerequisites:

Sufficient level of technical knowledge with a desire to learn and collaborate
Customer Service experience with high proficiency in English
Able to keep calm and navigate through challenging situations
Majority of issues will be resolved on first contact
Be motivated, punctual, and occasionally work unsupervised
Committed understanding of the Middlebury network enterprise
Working understanding of our PaperCut printing system 
Training provided, but expect to learn mostly through application

Physical Demands & Working Conditions:

May be required to sit for prolonged periods of time. May be required to lift up to 25 lbs. May be asked to work early morning and evening hours. Inquire within for more details.

Student Employment Eligibility:

Unless restricted by certain visa status, all students with an active status for the semester are eligible for jobs on campus.

Students on leave or withdrawn are not eligible to work in student employment positions until the semester in which they return. If you are currently withdrawn or on leave you are eligible to be employed in staff positions.

Some may be restricted due to financial aid status. International students (non-resident aliens) may not work off campus unless they have applied for and received work authorization from the United States government. (An F-1 visa does not give work authorization.) Off campus work study positions are available only to U.S. citizens on financial aid with a federal work study component.

Students are not eligible to work remotely from International locations.

Hour Limitations:

All student employees are limited to working no more than 20 hours per week in on campus jobs during the academic year (this includes exam periods). The only exception is when there is a full week when school is not in session. Specifically: February recess, Spring recess, and full weeks of December or summer recess. During these time periods only, students can work up to 40 hours per week. International Students: Visa restrictions prohibit international students from exceeding 20 hours of work per academic calendar week.

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