Education, Training and Development Coordinator

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour
Job Summary

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Detailed Overview

The Coordinator, Education, Training and Development is responsible for leading the development, organization and delivery of a range of formalized computerized application training and orientation sessions for staff and users of designated Regional Staffing Services applications. The Coordinator partners with the Client Partner and Leadership Team on collective agreement interpretations and strategic priorities to inform the development of a compressive training plan for all levels of training from basic to advanced, and for all levels of staff and leaders. The Coordinator assesses knowledge levels of all staff, measures training and orientation results to ensure established outcomes are met, and makes changes and updates training as appropriate. Follows up with Leaders and Director when intended training results are not achieved and further individual staff development is required.
Responsibilities

1. Determines education priorities that meet program and learner needs, in collaboration with the Leader/Director; completes learning needs assessments of individuals or groups to assist in the determination of the educational requirements and their objectives.
2. Gathers information from department leaders, managers, and other education and training specialists regarding existing training programs, policies/standards that inform training objectives, and required future state competencies for training to ensure the department's curriculum and training programs adequately support competency and skill development and cover future state business requirements.  Develops accurate learning assessment tools, and researches best practice. 
3. Creates supportive learning environments; utilizes education theory and builds strong professional relationships with learners in order to facilitate open communication.
4. Delivers learner-centered education to individual or groups of staff through methods such as conducting formal presentations, mentoring, coaching, facilitating groups, demonstrating, providing lectures, role modeling, and providing point-of-care education and on-the-spot teaching.
5. Plans and schedules educational activities and maintains a system for tracking attendance; maintains statistics for reporting purposes.
6. Evaluates education program effectiveness by measuring the outcomes, determining whether the objectives have been achieved, and assessing whether learning has occurred that results in the demonstration of best practices.
7. Coordinates practicum placements for students and mentorship for new staff in consultation with the Manager and Supervisor. 
8. Develops assessment tools to evaluate students who attend PC / SC / Scheduler courses and workshops to determine successful or unsuccessful completion of course.  Provides hiring recommendations to Staffing Leader based on successful completion of course and suitability.  Provides feedback to students who are not successful.
9. Assesses the qualifications and experience required, the technical training required for schedulers and develops plans to implement changes that may be required in conjunction with Staffing Leaders and Clinical Managers.
10. Coordinates vendor based training as required.
11. Delivers other educational programs such as staff orientation, Fraser Health regional education courses, and other related Fraser Health initiatives.
12. Works collaboratively with the systems team to identify areas of improvement or process changes and modifies documentation and training materials accordingly. 
13. Works collaboratively with the team on testing staffing processes for any planned software upgrade.
14. Supports knowledge transfer and integration across systems and client applications as required.

Qualifications

Education and Experience

Bachelor's degree in Business, Human Resources, Adult Education or relevant discipline, supplemented by training in adult education plus three (3) to five (5) years' recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to plan, organize, implement and facilitate training and education sessions.
• Demonstrated experience with computer and staffing software programs.
• Demonstrated experience with staffing services.
• Demonstrated ability to interpret collective agreement language.
• Knowledge of collective agreement provisions relating to scheduling.
• Knowledge of adult education learning principals, learning styles, and facilitation methods.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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