Technical Ops & Enablement Engineer
LatchBio
Technical Ops & Enablement Engineer
LatchBio
Cloud-based data platform for biotech R&D
Our mission is to advance humanity's ability to engineer biology. We approach this by understanding and improving AI's application to biology use cases such as therapeutics and biosecurity. We are a group of engineers, scientists, and operations specialists who are driven by improving capabilities and interpretability. Some of our work is showcased on benchmarks.bio.
Role Overview.
Hundreds of scientists build our benchmarks on Latch's internal evaluation platform, and you'll be the engineer who makes sure that platform works for them. This is a hybrid product, operations, and engineering role. You'll own technical onboarding for new bioengineers, triage and fix bugs, write the docs, and run beta tests on new features before they reach the full scientist team. You'll also track whether features are being adopted and bring what you learn back to product and engineering. If you like writing code and like working directly with the people who use it, this role is for you.
What you’ll do.
Own the technical enablement lifecycle for work trials, contractors, hires, and departures. Provision everything someone needs on day one, and revoke all of it reliably when they leave.
Identity and access. Administer Google Workspace, GitHub, Slack, AWS/GCP, VPN, internal systems, and SaaS accounts. Manage groups, permissions, and SSO/SCIM, and run periodic access reviews.
Engineering SaaS. Manage seats, licenses, admin consoles, and renewals, and keep track of who needs what.
Automation. Build workflows that take the manual toil out of common business processes so engineers can stay focused on building.
Security and compliance. Enforce device policies, MFA, and least-privilege access. Run offboarding checks and access audits, and collect compliance evidence.
Platform support. Own bug channels. Investigate issues, fix what you can, escalate to engineering with clear context when needed, and keep scientists updated until each issue is resolved.
Enablement and training. Make sure every new bioengineer can confidently use the platform within their first week. Partner with engineering on training sessions and Q&As when features ship, run beta programs with early testers, and track adoption so product and engineering hear what’s getting in scientists’ way.
Documentation and process. Keep feature documentation up to date and refine processes for efficient communication across a large team.
What you bring.
IT and systems experience. 2+ years in IT, systems administration, or IT/eng ops at a fast-moving tech company. Hands-on with Google Workspace admin, an MDM (Jamf, Kandji, or similar), and an identity provider with SSO/SCIM.
AI Native. Understand how to automate systems with AI and when not to. Keep up to date on the frontier of possibility and improve our automations.
Scripting and automation. Comfortable with Python, Bash, and similar, plus AI and workflow tools. If you’ve done a task twice, you’re already thinking about automating it.
Engineering fluency. Working knowledge of AWS/GCP IAM and GitHub org admin, and enough engineering ability to read code, reproduce a bug, and ship small fixes.
Security mindset. You default to least privilege, can conduct strong access reviews, and have helped collect compliance evidence (SOC 2 or similar is a plus).
Clear communicator. You write docs people actually read and can train non-engineers to use technical products.
Bonus: scientific background. Experience in biology, bioinformatics, or a lab setting, or prior work in support or solutions engineering for a technical product.
We are extremely tied to the truth. We care about output and are flexible enough to let people optimize their work in a way that works for them. Our entire engineering team is in-person in San Francisco. We run a daily scrum where engineers talk through technical challenges and stay aligned on what matters most.
No dedicated frontend, backend, or DBA roles. You own a product area and execute in your own style. Mentorship happens through code review and working through hard problems together — not top-down instruction.
If you want to work on the most interesting and intellectually challenging engineering problems of your career — on work that actually matters — we are the right team for you.
Benefits
Base Salary $150k-$210k
Performance Bonus
Great Equity
Unlimited PTO
Every lunch and dinner is paid for
100% premium covered on Cigna's platinum health plan ($0 premium, $0 deductible) and 50% premium coverage for dependents. 100% coverage for top-tier Guardian dental and vision plans
We sponsor most work visas
Relocation Assistance
401(k) Plan
Company-Sponsored professional development
Who you'll work with most
Founders: Alfredo, Kyle, Kenny
Chief Product Officer: Hannah
Operations: Jordan, Daniel, Saul, Andy, Charles, Jesse, Camila
MTS: Zhen, Harmon, Chris, Dillon, Martin, Ramesh, Ian, Evan, John
Bioengineers and scientists across Latch
Our process moves quickly.
Round 0 - Apply
Round 1 - Interview with Head of Engineering (30min)
Round 2 - Technical Interview with our Head of Product (45m)
Round 3 - On-site work-trial with Latch Team (2-3 days)
Offer
Latch.bio provides a cloud-based data platform for biotech companies to manage and analyze their data. It stores unlimited raw data, organizes and transforms it, and offers analysis tools, all in one place. The platform also includes workflow orchestration, so teams can set up analyses that automatically run across many computing cores and scale as needed, while the interface makes it easy to view analysis results and make quick decisions. A key feature is a customizable data platform that eliminates the need for separate infrastructure setup and supports strong security for large-scale data processing. Compared with competitors, Latch.bio positions itself as a single, cost-efficient solution that replaces multiple tools and optimizes cloud usage to reduce expenses. Its goal is to help biotech companies move projects forward faster by making data analysis cheaper, simpler, and more accessible.
Explore more opportunities at LatchBio